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I have several NAT phones working great at various locations. I have 2 locations that require 2 to 3 remote phones. I can not get multiple NAT phones working in the same location. Does anyone know if this is possible and what the settings should be. I would hate to have to load VPN firmware just...

I'm in the beginning stage of a large system conversion. I'm going from a definity R9 to a CM 6.2. The extensions on the definity are 4 digits and the CM is using 10 digit extensions. I know it's easy to convert the extensions on the station form but is there an easy way to convert the bridged...

Has anyone been able to update a record in an SQL database? I'm able to use the DB Execute to add additional rows but I'm having trouble updating values in existing rows. I tried entering standard SQL update statement but it seems if VMPRO doesn't like it. Thanks, Bill

We have a sip trunk with paetec. We have enterprise trunking enabled which allows us to send caller-id of any number. How do I change the FROM: field on a sip trunk to reflect the originating caller-id? Paetec says that they ignore Diversion Header when enterprise trunking is enabled.

I have a customer who is using a dedicated 3MB circuit to OneComm (Earthlink)without internet access so no huge security concerns. We are using a session manager without an SBC. We are able to make calls out but we are only receiving one way audio and incoming calls aren't working. I believe...

I recently installed Aura Messaging. It is running fine. However, when I try to add subscribers using System Manager, ASA, or Provision the mailboxes do not show up on the storage server. They are all viewable from ASA, Sys Manager, and Provision. Also all subscribers can also login to their...

Does anyone have experience importing the xln1 and xln2 files into /etc/opt/defty on a new 6.0 install? Customer is going from 4.0 on an S8300B to 6.0 on S8300D. Having very little success. XLN files are write-protected by the root user. Might end up using provision. Any help would be...

Hi all, I have a customer using a few video softphones. They seem to work well calling into the office and out onto the pstn. However, when they try to call between the softphones there isn't any audio. Normally I'd shut of direct media path. However, the SIP extensions have direct media...

CMS was running fine. It rebooted and now I'm having this problem. Select one of the following1) Turn on IDS2) Turn off IDSEnter choice (1-2): 1IDS is down.Please wait for initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

I have setup CMM a dozen or so times now. This is the first S8800 that i'm doing. CMM will answer 1 call and then all the channels in the vm monitor show Foos. After about 30 seconds or so they'll come back to inserv and CMM will answer another call. It's driving me nuts. Has anyone experienced...

Can I stage an S8300 in a G450 then Install the S8300 in a G700? Will that cause conflicts? I have a customer that needs an LSP upgraded. I am hoping that I can have him ship me the processor only and I'll install cm 5.2 on it in my lab G450 and then ship it back to the customer. Has anyone...

Guys, I'm doing my first S8800 Server Install and I'm having a little trouble in RFA putting in the correct serial number. I'm using an S8800 with (3) G450's so there isn't an IPSI in this instance. I tried inputting the Serial number from the S8800 and when I try to load the license it...

I recently just swapped an ICC and an LSP. We now have 1 ICC and 3 LSP's. The LSP's are registered and the media gateways are registered and the system works fine. However, the translations aren't synching across the LSP's. I have it enabled under system-parameters maintenance. I've also...

I have PC Softphone running in voip mode. I get the mic and volume controls and the user appears logged in fine. However when you try to make a call the number pops up briefly and then goes away. There isn't any indication of a call being made. When I watch the call in monitor and system status...

Is there anyway to keep a huntgroup name or tag on the phone screen after it has been answered? I can tag the call with an assisted transfer but once the call is answered the tag disappears. Hunt group names also disappear. Is there anyway to keep any type of tag besides the caller id on the...

I have a skill and when an agent hangs up the phone before the caller the call will ring another agent for 1 or 2 rings until the caller hangs up. I disabled disconnect supervision on the trunk but then modular messaging wouldn't cover because you need disconnect supervision for trunk to trunk...

I have got an S8300 going to a MM server. I can leave and retrieve messages but the Lamps do not light. I can use lwc to make the lamps light and I can clear the lamps once they are lit. I however, cannot make them light when a message is left. Any help or suggestions would be appreciated...

I've seen mentioned in previous threads a link to a study guide. I've been out looking at avaya-learning.com and I've been all through ACS - Implement- Ip office and I cannot seem to find a link to a study guide. Can some please help?