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Hello, CM5.2.1 I have several international offices, that have local ISDN. I wish to use a forward/cover remote/via VDN Vector an Internal number to an International free-phone that is used across all sites using local Trunks I can do this on a standard station as it the system picks up the...

Hello, My company is out sourcing its basic IT Helpdesk function. As part of the knowledge transfer and gradual move away from its internal team, we wish to push some calls to the new setup, while the majority remain internal until a overall cut off, once management are satisfied with the new...

Hello, Hoping you can help as I'm out of ideas I have two softconsoles (1.5), with two Plantronics CS60 - USB headsets One of them provides the call alert in the headset, the other one doesn't. The users require a call alert as they are often away from the desk. I have copied exactly the...

Hi, Hoping you might be able to help me as I'm stumped. CM5.2 I have a bank of 4 attendants (OSPC) that currently take calls for various sub-companies under the main company. So we have setup a several VDN's that go into various vectors. They currently have a holiday table and service table...

Hello, I may well be asking a very stupid question. I will soon be providing support for several International branch sites (G450/S8300LSP) hooked off the back of our main system (87**). I have the basic's on how they hook up and how to use local trunks, dialplan etc. They use a seperate 3...

Hi, Does anybody know of a report that will be able to provide me with details on whether an extension is not in use or if it has the last time it was used etc. Big ask i know. We are nearly at full capacity in station RTU. I have done the 'list reg ip', 'disp alarm' and I'm going to do a...

Hi all, CM5.2 I have changed a number of extensions using the 'change user extension' feature within ASA. All went well apart from one thing. I have 4 ext's that used to log into a hunt group for a helpdesk. They can now only log into that hunt group if they log in via there old ext numbers...

Hi all, We are having a bit of a contract dispute with our BP. The only evidence that we have in terms of number of Licences that were held before an upgrade to S8720's from old Definity a few years ago is the old flashcards. Is there any method of veiwing the data in a readable format on the...

Hello, CM5 we are in the middle of an office move of 1000 users into 1 office, where before they were spread across 3. All 1000 will hook back to a remote data centre. Users are fully IP. Original setup is 8700's in data centres with 8300/G450 LSP at 3 sites. The data setup is resilent...

Hello all, I'm looking for a ball-park figure for the install of a 600 user site, as my company is thinking of breaking out from its current managed service. I'm thinking 2*S8730's, 2 or 3 G650's to cover the users and analogue cards, DS1's, ipsi, medpo, clan etc I believe that i'll have to...

Hi I was thinking of starting my CIPT1/CIPT2 study after getting the CVOICE. I see that the CIPT 4.1 642-444 is being withdraw soon and this is the only CBT nuggets available at this time until Q1 2010. What is the general opinion on whether the study with current CIPT 4.1 nuggets will be...

Hi I have a G3si v11 The company is moving into a new site with an existing PBX. Before our number range is ported, i want to foward all of our extensions/DDI as people gradually move over several months. Question is, are there any limits on the amount of extensions i can forward over? I'm...

Gents, I have a S8500 with G450 setup, basic stuff with 50 users. Problems with Voice quality, suspect it is LAN, but asked to check our end. 2 Questions. 1) I can dial into the USB modem, hook up to the S8500 with no problem. Only things I can see is that the call control settings on the...

Hello, I'm hoping you might be able to help me or advise. I'm a Telecom Manager in the UK, I have worked on various avava's (Old Definity, CM,s S700's, Audix etc etc) for a few companies as an system manager. I would like to get more into the installations with BP's etc. I have been studing...

Hello, Several months ago i posted a thread stating that I was a voiceman hoping to get a CCNA. Well after 3 months I finally passed yesterday with a 885. Failed first time with 815. Those who remember will also remember that I was hoping to complete in a month. Well, due to naivety, lack of...

Hello data poeple, I'm in the voice side of things and I have just completed ACA, ACS and ACE in Avaya IP Telephony. It covers quite a lot of the cisco in terms of IOS, TCP/IP, QOS. An Avaya voice sided CCNA I guess. In short I have the basic theory and the basic skills in data world, so...

Hi, I have a old reception setup using PC consoles. Loaded software onto new machine with exactly the same os, service pack, keyboard settings etc as working console. (XP ,Professional, Service pack 2, 2002) Problems is that when call come in from outside, the users cannot use the f6 (answer...

Hello all, I'm attempting to use the softskill exam prep to gain a ACS (VSM). I'm doing this myself without any company sponser. At avaya uni, you can only purchase this with a company PO or voucher, so i cannot get access. Approached softskill in US & UK and they are next useless. Avaya point...

Hi, Can anybody advise me on whether the general elective tests are time limited? Is there a maximum duration to take the on-line (Free tests). I know that they are open book etc. Also, I know that there is 3 attempts at each test, but do these include pratice or 'test knowledge' attempts...

Hello, Has anybody got any views/impressions/history on Hosted/Softswitch solutions for about 300 people or in general. I have heard good and bad. This is to be usedd in UK (London), so any recommended suppliers in London or UK would be good if you know of any. Happy holidays and many thanks