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Hello, We have purchased the license to upgrade IP Office Basic to Essential. What are the steps to perform this upgrade? I have installed Essential systems from scratch in the past. Unit is currently Office Partner edition version 9 something. Thanks for the Help

Hello, My System is: Magix Release 4.0 v7.0 Mode: Hybrid/PBX Merlin Messaging R4 My Magix Messaging will not transfer to a Calling Group. I created Calling group 770 with the voicemail extensions, The trunks ring in to this group. The vociemail answers and plays the greeting. I have option 1...

Hello All, Does the Magix 4.0 system have a "Meet me page" feature? I have a customer that is upgrading from a Partner and they use the "meet me page" feature 50 times a day. Please help! Thanks, Tech1999

Hello, IPO 500V2 8.0 Ip phones keep rebooting after getting command "H323Evt GK: Unregister endpoint" I have two phones on this subnet having this issue. Its seems to be a "timer" deal. They boot about every six minutes. 1616 Phones. Trace: 53445729mS H323Evt: v=0 stacknum=250 State...

Hello, I can not get a new bay up and running on an Sx200 LW19. The shelf 3 bay controllers RX and TX leds look like they are getting data, but after a few minutes they change to solid red and the alarm led lights. Fiber Interface Modules (FIM) Leds are always solid green. I removed all cards...

I need some help! I want the IP 500 LAN1 have customers PC's serviced via DHCP on this subnet. LAN1 = 192.168.42.1 DHCP server is on and PC's can see each other. On LAN2 i want to have Internet service with a static public LAN2 = IP 66.65.xxx.xx I cant get LAN1 to send internet traffic...

Below are the two types of Auto hold. I can find "Full Auto Hold" on and off, but not "Auto hold" on and off. Customer does not want any auto hold. Where is Auto hold on and off option? Full Auto Hold = the line will stay seized until you RLS it. Auto Hold = the line will stayed seized only if...

I have a MICS 7.0 XC and What to create a new route using digit 5 (System will let me use 8)I cant find how to free up the digit 5. I will give up 8 for the 5. I looked under Sets and no leading digit 5 is used. Where the heck is it! Thanks in Advance for the help. tech1999

Does anyone have info on the BCM 450? What can it grow too? Thanks tech1999

Hello, I want to use Element Manager, installed on my office PC, to use the IP address of the router at my customers site to accesss the customers BCM50. (I can forward any ports needed for access to a local static NAT address that the BCM50 is on.) What ports need to be forwarded to the BCM50...

Hello, I have a customer with a maxed out Nortel MICS, since the T7316 phones are Cross connected with one pair I need to know if the M3900 series phones require one or two pairs? I am considering presenting an Nortel CS 1000S upgrade. Too bad the T7316 phones don't work with it. Thanks for...

Hello, I have 2 My BCM 400 3.7 systems. My problem is the e: drive, which is all log files, keeps filling up and I have to go in and manualy delete files. How can i setup these files to over write logs? Any Ideas would be great. It stops the Call data report from sending to my ftp site when the...

Mitel SX 200D need to purchase install manual. Where can i get one? Thanks for the imput. Tech1999

Hello...I got a call to repair a Siemens 9200 station problem. Is this a Hicom box? Any info would help. I am going out to the site this Thursday 5-03-07 Regards, tech1999

Hello, My BCM 400 (3.7f) voicemail will not come up, It has been working great. I get this warning message when I tried to schedule a restart via maintenance tools. ----------------------------------------------------------------------------------------------------------------- Warning...

I removed a 4x20 mailbox card and installed a 4x40 card and now system states "I have only 10 mailboxes". What is the correct procedure for this upgrade? System = Partner ACS RLS=5 Mail = Partner Mail VS RLS=4 Thanks for any help. TECH1999

Hello, I have 2 BCM 400's that i can't login to via public ip's. Some history...Before customer installed a firewall I had no problem. I had their network people open TCP ports 51000 thru 51200, 28000 thru 28255, 443, 1720 and UDP port 5000 setup in the firewall to my 400's. I can login to The...

Hello...I have a cics with 2.0 software (SP-30bdk01)it is restricted to 4 co's and I need to increase the co's to 7. When I try and install 7.0 the phones just keep flashing. I waited for 20 minutes...no luck I shorted the battery/cap on the motherboard and I waited for 20 minutes..no luck...

I have a customer with a startalk flash version 1.07 that wants to have people dial by first name instead of last name in the company directory. Is there a way to change the prompt from saying "Please enter the first few letters of the persons last name" to "Please enter the first few letters of...

Hello, I wanted to restrict users from a backup folder instead of just removing them, I checked the deny boxs under the security tab. I can no longer get into the folder as the domain aministrator. What is the best wayto recover from my error? can I remove users from the root at the advanced...