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  • Users: COMTECTECH
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  1. COMTECTECH

    COX services on BCM 50 2.0

    Does anybody have a BCM 50 2.0 working with COX lines? Tim
  2. COMTECTECH

    BCM 50 .. COME ON!!!

    OKay. I installed a bcm 50 2.0. Upon installaion notice static on line3 (line63) on system. The problem got worst so I just RMA the box and replaced it. Today took NEW box to same location ans still have the same problem. On both boxes you can break dial tone on line postion 2. Got out the...
  3. COMTECTECH

    BCM call center question

    Hey guys, The setup: BCM 400 4.0 DSM 32 DTM PRI 23 channel Call center Question: Is there a way to limit how many channels of the pri that can hit a skill set. I dont want 1 skill set to take over the whole call center. Thanks again guys. Tim
  4. COMTECTECH

    Bogen Zone Paging

    Hey Guys, This really pissed me off today. Heres the Setup BCM 4.0 Bogen TIM Bogem CPU Bogen ZPM Cut over BCM from a workin Avaya Partner System ( paging work fine ) Paging on BCM. Hooked on page port. So I do a feature 62 to access paging but cannot access the zones 01 or 02 ( two zones_)...
  5. COMTECTECH

    Call Restriction

    Can someone help me out with some call restriction. I just want a 7100 not able to access outside lines ( Line pool A access code 9. Then be able to do a Feature 68 with a password to be able to make calls. Thanks
  6. COMTECTECH

    BCM 4.0 Wizards

    Programming some of my first 4.0s. Where is my Wizards? DN Renumber and system startup. Phone Templates? Did they just get rid of the wizrds or I am just missing it. Thanks Tim
  7. COMTECTECH

    Reset BCM 3.7

    I have a BCM 3.7 that has the all LEDS blinking every time I go there for service. Now the VM service is being afected. When you go F981 the screen is just blank and VM doesnt answer. I have decieded to go ahead and default the system and program from scratch hopeing that there is some...
  8. COMTECTECH

    two operators

    I am trying to get two operators through AA. I tried a hunt group but you only get one call. Both recpt. have 8 intercoms and need to take advantage of all of them. Tim
  9. COMTECTECH

    NIght Mode go to MailBox

    Hello all, I have a CP150 and MICS 7.0. The system will have 6 tenants. I will use the 4 tables in VM for the fist 4, but need to get the other two taken care of. So I set an extra phone up for each tenant. I need the two tenant’s lines to ring at the main reception during the day and to go...
  10. COMTECTECH

    Public IP BCM

    Has anybody had a stable BCM on a public IP over a year without a problem>?
  11. COMTECTECH

    Flashing Lights

    Hello, I have had two BCM 400s have flashing lights on it. The phone system would still function but I could not get into element manager since the ports where flashing. So I just toggle the power and the system would come back up with no problems. Has anybody else had this problem? I am...
  12. COMTECTECH

    Callplot timeout

    I have a client that is complaining hourly that when he is in callpilot or RCC. After a min or so he has to log back in. How would I go about changing that time out timer. Thanks in advance. Tim
  13. COMTECTECH

    BCM 400 Call Center

    Hello all, I have a CallCenter pro with reporting set up. The customer is asking what Unstaffed calls means exactly on the summy report. I just read the whole 44 pages on repoting explained with no luck. Do anyone know what that means exactly. Thanks Tim
  14. COMTECTECH

    BCM 400 pop ups

    Hello all, I have a new customer with a norstar and callcenter. The client is going to be upgrading to a BCM400. Currently they recieve a popup on there screen that shows caller info. My question is does anybody have this set up on a BCM. I not sure exactly what info pops up, they just said...
  15. COMTECTECH

    Fax messaging/bcm400

    Hello, I have a BCM400 3.7 with unified message/fax messaging. I programmed the express messaging line with a did which works. But when I call it plays the users message. I am trying to get the CNG to play. I had a subcontractor fix the issue. He said he had to ativate fax messaging...
  16. COMTECTECH

    Call Transfer

    Hello all, I have a mega system with 7.0XC that installed and all is fine and dandy. The only thing that is giving me problems is that the receptionist cant transfer to outside phone numbers. The system has a PRI with route 001. let me know if you need any more info. Thanks Tim
  17. COMTECTECH

    1000 DID range

    Hi, I have a customer that has received a DID range of 1000-1099. They want the extension to match that range. Am I going to encounter any other problems? Is there a way to change the general and system admin mailbox number? Thanks for the help. Tim
  18. COMTECTECH

    i2050 double key

    Hello, May be simply but here I go. I just installed my first i2050 and works pretty good. I am using it through a peer to peer VPN. When I try to use my keyboard to type passwords or dierctory names it enters two entries at a time. Also notice I little echoing too. Again this is my first...
  19. COMTECTECH

    BCM 50 Ananlog line problem

    Hi, I have a customer with a BCM50e with 6 t7316Es and 4 POTs lines. Line 4 is split with a outgoing only fax machine. The problem is line 4 gets stuck. If you try to call it does not ring and does not light up a triangle on the phone at on. So just ring no answer. If I reset the module it...
  20. COMTECTECH

    UM on CallPilot 100 and Outlook 2003

    Hello, I have a callpilot with Unified Messaging. My problem is I want the message to drop in the users inbox. So they can check it with there blackberry and from home. I normally would just make a rule in Outlook 2000 to drop the message to the users inbox. But I cant seem to get it to...

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