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Got a few of the above phones (NEC ITK-6DGS-1) for a small office, to put on the SV9500. Immediately after turning on, they show different screens from the usual DT700/800/900 terminals. It's trying to download something, it fails and reboots. Its menus look different, and the usual default...

Can you set date and time from PC Pro for SV9100. I spent some time looking for it, but couldn't find it. I found some reference stating you can change it from a phone by dialing 728, but when I picked up a phone, and dialed it, I got fast-busy. I did set this system up like 10 years ago, that...

Let's say I have a few employees whose mobile number changed recently. Now, their old numbers are being called by staff from their desk phones, who are not aware of the new numbers. How can I make (if possible at all) the SV9500 to recognize that a number was dialed, and call a different one...

I got some used ITY-6D phones. Their admin password is not known. Seems like they came with the Standard SIP firmware, rather than the NEC Proprietary firmware installed on them. What is the procedure to load the Proprietary firmware back onto the phones? I have IPPhoneManager. I have the...

I'm in the process of upgrading our SV9500 from V9 to V11. Fortunately I have a "lab" system where I can do this. I ran into a snag after the below procedure: 1) I created 2 CFast cards with the CFast init utility, loading the V11 software and no office data on it. 2) I put in the CFast card to...

So the scenario I have on the SV9500 is this: persons A, B and C are on a conference call. RT909 is being used to provide a 3-party conference. All good. Now person D, whose phone has person A, or B or C's line appearing on his own phone, picks up that line. Thereby he joins the 3-party...

Does anyone have standard (non NEC) SIP firmware for DT900 phones? ITK-24

In my SV9500, I have an old PA-16COTB card. Currently, there are 4 trunks programmed on that card, each its own route as they serve different purposes. They are all configured as loop start. I've programmed a new route and new trunk onto that card. The puprose is that when you dial the access...

This thing was installed about 7 years ago and have been running fine. Yesterday, I needed to stop the Voicemail service to change the config on the serial port. I did this as we have a Hotel PMS and I'm trying to make it talk to the voicemail system. In the last week, I've stopped and started...

I have an SV9500. It has 3 PIMs for some analog line cards and PRI cards, and otherwise the terminals are 90% IP terminals. The music on hold is played by an MP3 player and its output is punched down on the EXT/ALM cable. On internal calls (IP-to-IP or IP-to-TDM) the music plays just fine...

We use VS32 for 3-party and 8-party conference calls. I got reports of volume drops when moving from 2-party to 3-party conference or from 3-party to 4+ party conference. There is AIPDL to adjust levels and it was done and actually there is no volume level change when between 2-party calls and 3...

I'm in the middle of debugging an issue on an SV9300. When you dial zero (0), it's forwarded to an virtual extension, which is monitored by an external, 3rd party server through OAI functionality. This server then in turn, "does something" to route the call to a phone which is sitting next to...

I'm trying to write a very simple program that requires reading some data from MS Access. I'm doing it in Visual Studio C++. Essentially what I need to create is a console application doing this: cout "Dear customer, please enter your account number"; get account number ... Some code that reads...

Is there a way to check the connection status of a station or trunk with detailed data? I can get as far as seeing busy or idle, but if a trunk is busy, is there a way to see what that trunk is connected to? Like to what station? And on a station? What is the station is connected to?

Is it possible to lock an on-going 8/16 party conference so no additional parties may dial in? System is SV9300

I'm remotely helping debugging this issue, so I don't have first-hand data. What is described to me is that people are being transferred into a conference loop, and under some undefined circumstances, somebody gets kicked out when a new party gets added. What I know is that the system does have...

Does anyone know what's the difference in the DT900 terminal in the settings, where the handsfree mode can be set to "retro" or "new"?

I started getting user complaints that the off-hok ringer volume is too low. I tested and it's true. When the ringer volume is normal, the off-hook ring is too low. I have to turn up the ring volume of the main line super high, to get some audible volume of the off-hook ringer. It is that the...

I'm in a situation where I have a few users whose numbers nobody should dial by accident. Looking for some way to limit internal calls to those stations, ideally, by requiring some sort of code after dialing the extension. I know I can block calls between different RSC-s, but I don't want to...

For the life of me, I can't set up call forward (all calls) to a certain destination from a station on a 2400ICS. The system is old, and never had problem setting up Call Forward All call. I can set it to another station, or to an external number. No problem. This time around, I want to forward...