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Inacurate reporting by Delta Server?
We are running Delat Server Ver 4.0.29. Our marketers swear their call volumes are greater than that being reported. We are using eCas reporting software, they say that they just report what's coming off the Delta Server. Are there known issues and is there a way to verify. I tried looking...- roster
- Thread
- Replies: 5
- Forum: Avaya: IP Office
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Ext doesn't receive VM
I have one extension that is not receiving an voice mail. It started intermitantly but now has escalated to not receiving at all. I did find a P under source numbers and deleted it but that didn't work. I then deleted the ext and recreated it but that didn't work either. Any suggestions...- roster
- Thread
- Replies: 2
- Forum: Avaya: IP Office
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Recommended Phones
We have an IP Office 412, we're not using IP at this time. What would be the most recommended phone for a call center atmosphere? We were sold the 4412's but the users are not happy with them. Sound is poor, not many fixed preprogrammed buttons...Any Suggestions?- roster
- Thread
- Replies: 7
- Forum: Avaya: IP Office
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Out of hours msg
We are about 1 month into a 412, coming from a Legend which seemed to do things that the 412 can't? We need to have individual out of hours messages, so when I go to create a new vm the prompt actually asks is the call for internal, external or out of hours. However the out of hours doesn't...- roster
- Thread
- Replies: 0
- Forum: Avaya: IP Office
