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- Users: samneil2000
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Can you be too busy for the VAL board?
Hey guys, I just joined this forum, and it looks great! I know my question is a little vague, but I will try to explain. I have a rather busy skill that has queue times up to 20 minutes right now (hot summer) and the agents have a whisper announcement that plays announcing the type of call...- samneil2000
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- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
