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- Users: jerrygiberti
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CMS Average Calls Per Day Monthly report.
Trying to create a custom monthly report that breaks down ACD calls by Average calls per day. Also would like to create an interval report that canculates average call per hour per agent. Any help is appreciated.. thanks, JerryG- jerrygiberti
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- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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CMS schedule daily report dump.
I have set up scheduled reports in past via CMS time tables to print reports to supervisors printers each morning however this is time the task is a bit different. I am trying to set up a couple automated reports to run daily to a shared folder on the network where they will be pulled by another...- jerrygiberti
- Thread
- Replies: 7
- Forum: Avaya: CM/Aura (Definity)
