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Beginner administrator--- Norstar Minuet ACD system attached to Nortel ICS 4.0 System. I have updated our ACD system with a new list of top-down agents, deleted old ones out, currently have 10 agents (we have a capacity of 20 so I'm under that restriction)...tried to update at end of session...

Our voicemail system is not recognizing a newly initialized mailbox. Action: I have initiatlized a new voicemail box on our system. The user can access the voicemail system to check for messages and her name also shows up in the company directory. However, when an external nor an internal...

I am a novice onsite administrator for our Norstar Voicemail System 4.0. I have added and deleted mailboxes previously and had no problems. However I have recently added 4 new employees and none of their recorded names are showing up in the company directory. (2 of them are on previously used...

My administrator's DEFAULT password is not working. I have done the following: (Task-to get into the system to add/delete mailboxes) 1. Feature code 981 2. System asks me to provide "log" 3. I enter the log numbers that I use on a normal basis. (it worked recently) 4. I hit "ok" 5. Display...

I'm a novice Norstar onsite administrator: HELP!! How do I change a regular vm extension (physical phone extension) to a guest mailbox extension? My manuel indicates how to set up a vm box and a guest mailbox separately however I wish to use the same extension # for the guest mailbox and can...

A user's mailbox has been deleted but I can't get the user name removed from the company directory. Suggestions?

In changing a personal mailbox from one user to another do I need to delete that mailbox and start over and add a new mailbox for the new user or is there another way to change that mailbox from one user to another when moving employees around in the office. (We don't want to physically move...