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  • Users: springmore
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  1. springmore

    CMS Blue Pumpkin Report?

    Hi, Could someone please help with writing a cms report that gets pushed to Bluepumkin (workforce management tool)and advise how it gets sent to Bluepunkin? I'm pretty OK with supervisor but not with terminal. Thanks for any help you can give?
  2. springmore

    CMS Call Record Rate Exceeded Limit

    Hi, We are currently seeing 40000 entries per month for this error. Can anyone advise what information we are loosing? Is the VDN table & Skill table records data included in this? or are they independant to the call_rec table? Thanks
  3. springmore

    CMS Call_records Limit is there an upgrade available?

    Running CMS v6 Other than the ECH route, do newer versions of CMS get around the call records table threshold of 400 calls?
  4. springmore

    Tracker Password change

    Hi, I have a 2650 tracker and cant remeber how to change the current password, I remember CP was in the command there somewhere, can someone please advise?
  5. springmore

    Unable to dial TAC's

    My TACs are 101 & 102 but I'm unable to dial them, is this because of the dial plan digit 1? If so what impact would I need to consider before changing it to 3 in length? Maintenance tests are set to y in the trunk groups. Thanks Uniform Dialing Plan: none ETA Routing...
  6. springmore

    List Trace is an Invalid entry, How do you enable?

    Hello, I get an invalid entry when i try to use list trace command, can someone please advise how I can get this to work. Thanks Mark Definity G3V8i Heres my login permissions Login COMMON COMMANDS Display Admin. and Maint. Data? y...

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