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  • Users: gabtek
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  1. gabtek

    NCC - SIP is ok but Network skillset gives silent calls, no voice.

    We have 3 CCMS and 1 NCC I have a problem with the NCC between site B and C. We can call each site using sip, ext to ext, it works fine. The network skillset between A and B are working. But calling site C DDI and queueing to site B, the phone rings at site B but there is no voice. C...
  2. gabtek

    SIP call between CS1K 5.5 and CS1K 7.0 works only one way

    Hi, We (Vendor and I) are trying to fix a sip call problem between two sites Site A (Swiss) CS1K Release 5.5 NRS - HLOC = 429 setup under AC2 Site B (UK) CS1K HA Release 7 NRS - HLOC = 850 setup under AC2 Site B can call Site A over SIP, voice both way. Site A can call other release 5.5...
  3. gabtek

    Export Greetings to Wav from Callpilot

    Hi, I have a special greeting setup in one of the voicemail box in my callpilot. I would like to export it so I can use it for another box. I have tried with CallPilot Manager version 05.00.41.60 but I don't see export options. I check with mycallpilot as well but I don't see any options. Is...
  4. gabtek

    Symposium voice Services - ringing and ringing only

    Dear all, I am having issue to use the "callpilot" for my "please wait" message while customer are on the queue. I have configured my CCMS, CP and CS1K, I see the ACD-IVR acquired, the callpilot access channel are logged in and acquired. I have configured the ACD-IVR number in the callpilot web...
  5. gabtek

    Call Pilot doesn't answer

    Hi,my cp (600 R5) doesn't answer when I call the CDN defined in the SDN. My CDN is 2999, I have create it in the PBX. I have DACR CP and Symposium, then reboot my symposium then the CP but... my 2008 are always "log out" if I do STAT. I can see when the CP boot that it takes control of CDN 2999...
  6. gabtek

    Call pilot not answering

    Hi,my cp (600 R5) doesn't answer when I call the CDN defined in the SDN. My CDN is 2999, I have create it in the PBX. I have DACR CP and Symposium, then reboot my symposium then the CP but... my 2008 are always "log out" if I do STAT. I can see when the CP boot that it takes control of CDN 2999...
  7. gabtek

    How to Trace SIP call with CS1K

    Hi, how can I trace a SIP call from Cs1k to Cs1k. I think I must use the TRAD cmd + TN ... but it always returns a error code. I need to add the SIP Channels ? How can know which channel I should look after ? Thanks for your help.
  8. gabtek

    How to change Multiple Key for my 200 IP phone

    Hi, I want to change all the ADL number on my 1140, I am not really keen of doing one by one... TM (OTM) isn't a option. Is there a cmd that would allow me to do so ? thx
  9. gabtek

    Is there a way to place a test call from remote location??

    Hi there, I am managing IP Office 3.2 in Scotland and I am based in France. For test purpose I would like to have a way to place call remotely. I am managing the IP Office using a server in Scotland were IP Office Manager is installed. I can see call status, I have the Delta server installed...
  10. gabtek

    VM for Huntgroup on BCM50

    Dear all, I have a BCM50, 10 DDI and 10 VM licenses, I have 8 users + 1 fax + 1 huntgroup. I could setup the VM for each user without problem... now I want a mailbox account for the Hunt Group, but I can't make it work. My DN hunt group is 2250, I have tried all I can.. using AA, CCR...ect.. it...
  11. gabtek

    CC6 - Skills question - Essential Question

    Dear all, I have a basic question about CC6 performance, I would like to know if it's possible to create skills for for call center this way eg. Compagny skills : IBM, HP, DELL Departement : Admin, Sales, Support Language: English, Spanish, German And then assign thoses skill to agent, eg...
  12. gabtek

    Basic step to Install BCM 50

    Hi all, I am going to install BCM50 next week, I have the Nortel Install guide and I am already administrating BCM 200/400 but I never install a BCM 50. I am sure there is some tips that would help me during the installation, if you could "warn me about" some typical installation problem that...
  13. gabtek

    How to register endpoint in CS1K

    Dear all, I need to register my asterisk box as end point in CS1k? Can someone help me? I need to know where to go (element manager, Terminal ?) and the parameters to add? Thanks
  14. gabtek

    Sip trunk nortel to Astersik working half way

    Hi, I am configuring asterisk to work with my CS1K. I can call via SIP from Asterisk with Ip phone to CS1K Nortel IP phone, that works, perfect sounds quality. Now I want to be able to call from Nortel to Asterisk and I am not sure what I need to configure on Nortel? I think Asterisk is ready...
  15. gabtek

    all my line pool access code are rejected

    Hi, I would like to understand why the BCM reject all my access code. I have BCM 3.6.2.2c1 and I try to add access code so my outnbound calls will go trough my second E1 circuits.When writing the access code, the system always popup with e.g "77" is not a valid access code... I have read the...
  16. gabtek

    SIP phone with BCM

    Dear BCM experts, I have 2 sites, on 1 BCM 200 with all needed IP licenses and anothers site with Asterisk and SIP phone (Polycom Soundpoint or Snom). I am 1st trying to register my SIP phone to the BCM... it works in some ways... I mean.. I can call internaly Nortel IP phones, but on the...
  17. gabtek

    Metrics via snmp

    Hi, I want to monitor my BCM 200/400 via snmp, I don't want to receive trap, I want to ask/poll every 10 minutes the bcm for the status of Hardware/software Like : proc memory disk space concurent calls E1 I have download the mib from Nortel, but it doesn't allow me to poll the box, It can...
  18. gabtek

    can't ssh BCM

    When I try to ssh the BCM 200 4.0.2.03, it ask for login, i type the login and "enter" and then putty windows close. if I do it from ubuntu it return permission denied. I have google it, and it seans that ssh server is not runing properly. I have restart the sshd service but it doesn't fix my...
  19. gabtek

    Command line "access denied "

    Hi Guys, I need to get to the CDr data wia the command line interface, I can go to d:\nortel networks... but when I try to open call detail recording folder, I got access denied... I am logged as supervisor. I need to transfer the CDR to another server. I have tried with the interface, but it's...
  20. gabtek

    Outbound call should use E1"expensive" if problem with cheap E1

    Hi, I have 2 PRI on my IP office 3.2. I want to force all outbound call to use the cheap E1, but if for any reasons, there is no line available, I want that IP office use the other E1... I have found the "line ID", that works, so I can assign the line ID of my cheap PRI to the shortcodes "dial"...

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