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I have a station programmed as an X port and want this to route to a cov path that has "C1" as the first point and voice mail as the 2nd. In the Cov Ans 1, I have several other stations. When I test this main number, it rings 4 times and goes to point Two (voicemail). Any idea what can cause...

I built a group page and added one extension to this for testing. I am remote from site so I tested using the remote access. After I enter the barrier code I get the dial tone and then dial my group page number. I then get the dreaded error tones. Any ideas? Thanks much, Mike

Has anyone installed what Nortel calls "Geo Redundancy" on Callpilot. I am getting bits and pieces from them on how this works, especially on how the remote system connects to the Primary. Any information on this type of install is appreciated. MJ

Can someone tell me what is the difference between a 703t and a 1002 rp CallPilot? I believe the RP to be a rack mount, and the 703t to be a tower. Are there any other characteristics that would make a difference? Thanks much Mike

Is there a way to remove call forwarding from a station? I am remote from the system, and need to dial in. When I stat the station, it shows it is call forwarded to another extension. The station is an "X" port that has bridged appearances on several phones. Thanks, Mike

We have a G3 ver 8 with no telecommuting capabilities. I have a user that works from home a lot and wants to forward her office extension to her home whenever she wants, and send it back to the PBX at will. any suggestions on how to do this? Thank You, Mike

I have terminated a new analog auto-ring-down circuit into a personal CO trunk on a definity. This is for a financial desk to hotline to their broker. This line is to appear on several financial 64xx phones. Problem is when it is in use, it would be nice if another user can jump on this same...

Can someone tell me what feature indicates the activation code for identifying a PBX port from the Phone on a definity? Thanks, Mike

Hello, We are recording our ACD agents. Upon reviewing some of the recorded calls, we found that many of the recorded calls are being dropped by the recorder, and a new record started even though the call was constant. It appears that when an agent is on a recorded call, and another call...

Hello, I am routing a call for a user who had their old business and old number call forwarded to a new DID number, then route to the new numbers mailbox. The callpilot answers and says, "mailBox 1212", then the greeting is heard. Can someone tell me how to remove the CallPilots "Mailbox...

I am in dire straits. We just installed an Avaya 8500 with three carrier shelves in Chicago. One of the power supplies blew this morning. This power supply model number is 655A. Our reseller cannot get another one until monday. This is not acceptable to the boss because they need to be at...

Hello All, I have this option 81 that has a CallPilot. Our company wants an identical PBX & CallPilot set up in a little remote office they have in another city. This remote CallPilot system will have one or two mailboxes on it for the part time users of this remote. In the event of a...

I have this option 81 that has a call pilot. Our company wants an identical call pilot set up in a little remote office they have in another city. This remote CP system will have one or two mailboxes on it for the part time users of this remote. In the event of a evacuation in Office "A", the...

Currently I have a system with rel 11i. I want to add IP agents, and have a licensing question. Currently my sys-param cust options show 5 ip users. I think this is Avaya default. Does this mean I don't need any licensing for the first five users? To add IP agents (rel 6) i think it is...

I am running a T-1 from one definity to another and using external CSU's between them. I need to have the CSU's as this alloows us to access them via the network, should the t-1's fail. (this is the best method for our users). Anyway, the CSU's indicate there is no framing present. Can anyone...

I'm running a test on some older CSU's and want to use my definity to emulate a Central Office on one T-1, and act as a PBX on another T-1 within the same system. Although my cabling pinouts are correct, I can't quite pass calls through. I stat the CO side of the trunks and says idle, yet the...

I've noticed that the clocks on the phones drift a decent amount, even on a daily basis, on the display portion of our phones. I know how to manually reset the time on the switch so that it pings the phones and resets the time but I was wondering if anyone knew of a way to automate the system...

We have setup a few users at home and gave them 4612 ip phones. we built VPN's with inexpensive VPN routers, on Comcast cable. Problem is they are not happy with the voice quality, and I noticed ping times do jump somewhat from time to time over the cable. I can't get the cable company to...

I have been attempting to set up the best method for looking at CDR reports for calls transfered to an EC 500 extension for Dr.s who are "on-call". Can anyone suggest the best System CDR format for identifying an incoming call that has been tranferred off prem, and answered by an EC 500...

I have been trying to set up the best method for looking at CDR reports for calls transfered to an EC 500 extension for Dr.s who are "on-call". Can anyone suggest the best System CDR format for identifying an incoming call that has been tranferred off prem, and answered by an EC 500 extension...