I need help - I want certain phones to be able to dial outside calls during the day from 7:30 am to 5:00 pm. The NCOS to dial out nationwide is 4. I have the SAR group programmed in LD 88 - as follows:
SGRP 000
SCDR NO
OFFP 1
STAR 07 00
STOP 15 00
DAYS 2 3 4 5 6
COS CTD
TGAR 01
NCOS 04
ICR...
I have a call center manager that currently uses his Observe key to monitor an agent’s conversation, however he wants to know if there is a way he can whisper comments to
an agent without the customer hearing him. Were using a Meridian - Option 61c, release 25.40 and no Meridian Max.
we are installing a buffer box to collect ACD stats from one location, send it across the WAN to another location for manipulation and printing.
the problem is: I need to program a SCB at the location where we are to collect the data. Every time I program the SCB agents in the Queue are...
I have a user that established a personal directory password on her 3904 phone. Now she can not remember the password and needs to retrieve a number from her list. I outted the TN and rebuilt it thinking this would erase her list but at least remove the password but it did not work. It is...
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