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Is there a way to change the name and ext number of the outgoing fax from the individual mailbox user? I want to use the main fax number. I saw previous suggestions on changing it in SDN but that didn't work. Cover page is unchecked but it still shows the name and ext on the top of the...

Is there a way to record phone calls on a non acd phone using callpilot 4.0? Maybe a feature code in CS1000 to allow recording on demand for malicious calls? Thanks.

When employees call Callpilot, the number that shows up in OTM Call Accounting is the actual voicemail port number instead of the access number they dialed. I added the port numbers in the Call Digit Translation to replace them with the access number. I recosted the reports but it is still not...

I just got OTM for TBS and station admin. Where can I add or view login ids for OTM for users to pull TBS reports? Thanks.

Is there a way to delete historical private reports once they are created? Can't seem to find a way to delete them.

Can you silent monitor agents using a handset? Or is a headset required? Seems to be differnt when using the handsfree or headset. Thanks.

Is there a limit on the cdr buffer? What happens if there are more calls than the buffer can handle? Or can it be polled more frequently or does that cause another type of problem? Thank you.

In the BCM call center reports (real time summary), an abandon call is counted but when the historial report is run, the abandon call does not show up. The abandon only shows up in the real time report. Does anyone know why it would not be counted in a historical (report)? Thanks.

If all ports on the callpilot are in use, what happens to the next caller? For example, if there are 16 ports and they are busy, will the 17th call get busy or no answer? Is there a way to send the callers to an operator/receptionist? Thanks.

The receptionist gets an outside call and transfers the caller to a cdn. But the caller says they hear 2 rings and gets disconnected. This happens intermittently. Under what conditions would an outside call get disconnected? What are the proper procedures for transferring a call to a cdn...

I'm new to the BCM/Callpilot world and need help. Internal callers try to dial the CDN for a skill and it just keeps ringing. There is a mailbox set up and somehow they get messages. Agents are also logged in. But if they don't answer, it should go to the skillset mailbox. What can I check...

Is there a way to hide the supervisory monitoring (description and color) in the RCC real time reports? The agents can see when they are being monitored. Thanks.