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  • Users: Torcedor
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  1. Torcedor

    How do I import a file into a script?

    Hi, I need to know how to import a text file into a script so I can use put all the file content in a variable. for example: if my C:\example.txt contains "73001;73002"... dim_logid = (here I need to put the function that gets the text file plus the path "C:\example.txt") msgbox dim_logid...
  2. Torcedor

    Auto Script for Agent Trace ON/OFF

    Hi everybody, the CMS system only allow us to have 400 agents traced. Here we have more (way more) than that. My idea is to make a script to run each hour, where I run an realtime/agent/agents report to see which agents are logged. Then I export those data so I can get all the logids that I...
  3. Torcedor

    Hangin Up on purpose .. how to be sure of that??

    Hi everyone .... I have here Avaya CMS version 11 and something is really bugging me ... I need to know if an operator is hanging up on purpose when the clients contact us. Do you guys know how to identidy that? is there a variable that gets that action? TIA, Edward

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