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I have a site with an Avaya SCS500. I have never worked on or seen this system, but am being told the voicemail no longer works. This system is no longer supported and in the next few months we will be moving them over to our CS1000. Is there a way to have the SCS500 phones use our CallPilot...

CS1K 7.5 with several 1010 cabinets at remote sites. I have a remote site with a PRI T-1 for inbound / outbound calls. The T-1 went down today and as expected, they could not receive any inbound calls. My question is, how would you overflow outbound calls from these remote sites to one of the...

I am tearing down a T-1 off one of my 1010 PRI Gateway cabinets. Right now the site has two T-1's and I only need one. I want to make sure I don't miss anything. Can someone give me the set by step. Thank you,

CS1K running 7.5 with CallPilot. I have 38 phones that I would like to FDN and HUNT a single application for a recorded message. Everything I try sends the calls to voicemail and I get the message that, that ext isn't a subscriber. I know I can build 38 SDN's in CallPilot but is there a...

Trying to set up overhead paging from a CS1000e 7.5 through an analog line into a Biamp Tesira with a STC-2 analog port. So far it works fine but the Biamp doesn't sense when you hang up. Are there any setting's on the PBX or analog post that might help with this issue.

On an ACD set, can you set the Primary DN to be answered when you pick up the handset?

I'm looking for a better understanding of Avaya Media Server, how it works and it's limitations. I'm working with a CS1000e running 7.5 with CallPilot, Avaya Aura Contact Center and Avaya Media Server. I want to set up a basic ACD Queue without Contact Center integration due to licensing...

What are the steps to building a basic ACD Queue without Contac Center? It would just be three to four phones and goes to voicemail if the queue isn't opened.

I've been working with CS1000's, 81c's for 11 years now but am new to 1010 cabinets. Could someone give me a quick rundown on them and how they are survivable. Thank you

I have a department that wants to be able to have a caller go to one extension and if that person A is busy or doesn't answer go to a person B. If person B is busy or doesn't answer, they want it to go to person A's voicemail. The problem is, they want the reverse to work as well. If a caller...

Is there a good list of what might be considered the best codes to be assigned for Flexible Feature Codes.

Is there a way for the receiving party on in house calls to see a general department phone number, even if that number isn't programmed on the sending phone.

I keep getting err FIR103 PEC 16 followed by FIR104 PEC 16 P. How do I clear this? CSl000M/MG 6.0

CS1000M M/G running 5.0. I have a tie line T-1 between my PBX and a Dictation Server. I have a number pointed to it through CDP. Can I get CDR from this number? I thought I had it programmed correctly but dont see any call records.

I have a SRG attached to a CS1000M M/G running 5.0. They are attached by SIP and am having faxing and modem issues. If I run T.38 the fax's are fine but the modems don't work. If I run 711 the modems work fine but the faxing is hit and miss. Any ideas?

I am having a problem getting a T-1 to connect a eCW Fax Server to my CS1000M M/G running 5.0. I am looking for some recommendations on configuration.

I have a vendor installing a BCM50 with SRG software on a site a block away from my main PBX. It is connected through SIP Trunking to a CS1000M M/G running 5.0. The IP phones are running correctly (reg to the BCM and passed through to the main PBX). I can dial to the modem lines on the BCM50...

O11c running 5.5 connected to my Main Campus CS1000M M/G running 5.0 by tie T-1. Twice in the past month, i've lost my tie line and have a heck of a time bringing it back up. Carrier swears the T-1 is clean. When I try to bring it back up, it establishes and then i get PRI101 3 1 thru 23...

CS1000M M/G on 5.0 The PBX operators are saying on an occassion that, when someone calls in, the line will ring 6 to 10 times before the call appears on the console. Any ideas of where to look?

About a month ago, we changed a dedicalted local only out bound T-1 to a second tie on an Option 11c 25.40b to our CS1000M M/G 5.0. The programing was never very good on the outbound so it was hit or mis as to what went out it vs. the tie. Now i will get reports of some local calls that can't...