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  • Users: bochieboy
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  1. bochieboy

    OTM question

    Could someone tell me if there is a way to automate the OTM backup, can I do this via the scheduler or some other way?
  2. bochieboy

    scheduled reports don't print

    I can right click on the report and choose run now and it prints fine, but the schedule report doesn't print, report listener is running on the taskbar, any ideas on what might be causing this?
  3. bochieboy

    create skill new skill set

    Could someone layout the steps I would follow to create a new skillset for our call center? We are about to launch VOIP for our customers and I need another skillset to handle VOIP calls, we have a Call pilot menu system, we would add another option for callers to choose VOIP, then this call...
  4. bochieboy

    Not ready timeout period

    I have read a couple of threads on whether or not it was possible to to have a "not ready timeout period", meaning if a agent was in the not ready state for a period time if they could be auto logged out. From what I have read this doesn't seem possible. We had an agent who was logged on in not...
  5. bochieboy

    Call pilot/symposium question, how call is counted?

    The caller calls our tech support number, if all agents are busy they here a msg saying all techs are busy and they are given an option to leave a msg by pressing two, this option comes off of a call pilot vm item. Does Symposium treat this call as abandon? How is it counted since they are...
  6. bochieboy

    how is this call treated by symposium?

    The caller calls our tech support number, if all agents are busy they here a msg saying all techs are busy and they are given an option to leave a msg by pressing two, this option comes off of a call pilot vm item. Does Symposium treat this call as abandon? How is it counted since they are...
  7. bochieboy

    Complete call center Solution

    I am in the process of looking at different vendors for a complete and total call center solutions for our tech support/customer service business department, I wanted to see if anyone had any suggestions. We need to be able to record calls, reporting, outbound campaigns and etc. Any help would...
  8. bochieboy

    Fax cover page

    I am trying to use our company fax cover page in Nortel desktop faxing. I have scan the document in and saved it as a .tif file under nortel networks\callpilot\cvrpages directory, but when I go to send the fax I don't see my cover listed nor can I browse to it if I save it in another location. I...
  9. bochieboy

    Message recording??

    I have an issue with not being able to hear messages that I record via CP desktop msg'n in outlook. I create the message record it but when I open the attachment and play the message I don't hear anything. I can all other messages just not any I record to send. Any ideas?
  10. bochieboy

    SMTP/VPIM prefix format

    I have installed the license and rebooted the call pilot server. When I launch my email client with desktop messaging client installed I get an error saying that my smtp/vpim, password or user name is incorrect. I know it is the smtp/vpim prefix and how I have it formatted in call pilot. My mail...
  11. bochieboy

    Desktop messaging?

    I would like to setup call pilot desktop messaging but our call pilot server is on a different network segment from our desktop computers (cp server is on 10.1.11.101, cpu's are on 10.3.0.0), the server is plugged into a hub which also connects our switch so they two can communicate, can anyone...
  12. bochieboy

    Abandon calls report

    Whatis the best why to run this report to get monthly look as to how many calls are getting abandon, I ran this report and it gave me a graph with the Abandon delay spectrum, which I have no clue as to what these number represent, any help would be greatly appreciated.
  13. bochieboy

    Maintenance contract

    I am working with our vendor towards a new maintenance contract for our opt 11c, in the contract they list serval things that are on the switch that they won't cover (Material code *NMAA, 536560, and 536561), I have been waiting for serveral days to get an answer from them as to what this...
  14. bochieboy

    Reports and Adobe format

    I have a supervisor who use to have the ability to export reports in adobe format via the properties of the report. Now for some strange reason that options does not show up in the format drop down.PDF on her workstation are associated with Adobe. Any suggestions would be great@!!! I have tried...
  15. bochieboy

    Supervisor/Emergency buttons/OTM

    I have m3905 phones and I wish to activate the supervisor and the emergency buttons. We have Symposium and OTM. When I look at the phone in OTM it seems like the button are active but when csr's hit the buttons nothing happens.Any help would be appreciated. Here is the TN>>> TN 005 0 00 04...
  16. bochieboy

    Supervisor/Emergency buttons

    I have m3905 phones and I wish to activate the supervisor and the emergency buttons. We have Symposium and OTM. When I look at the phone in OTM it seems like the button are active but when csr's hit the buttons nothing happens.Any help would be appreciated.
  17. bochieboy

    Unified messaging app suggestions

    I was wondering if anyone could recommend a Unified messaging solution, we have an option 11, with Symposium, Call pilot and OTM. Basically we want to be able to get fax messages to users desktop based on there DID number. Any responses would be helpful.
  18. bochieboy

    Call Pilot voice item?

    We had to rerecord our main company message via voice item maintainance, when I review the message it is saved, but when I call the number asociated with voice item I still hear the old message. Do I need to sync something for the change to take place? Help.
  19. bochieboy

    Corporate Directory and M3905 Phones?

    How do I get M3905 phones to show up in the Corporate Directory phone listings, I can see all of M3904 phones in the corp dir .csv file but I can't get the M3905 ACD phones to populate in it. I am using OTM 2.2, and the csv file uploads properly.
  20. bochieboy

    OTM + position ID + numbering plan?

    I am trying to add a acd phone to a acd group via OTM, when I input 0 4141 as the CLID/ACD position ID, OTM tells me that 4141 is not a valid position ID. When I look at the numbering plan I see 4112-4151 list as regular DN's, I can't for the life of me figure out how to change these setting, I...

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