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  1. ET0000

    Outlook hangs/freezes when Desktop Alert notification is displayed

    We use Citrix Presentation Server on Windows 2003. This is a very new environment - new hardware less than 6 months old, set up by a professional IT services organization. Some users have reported that Outlook hangs/freezes for them occasionally when a new mail Desktop Alert is displayed...
  2. ET0000

    Outlook shortcuts disappear

    One of our users was complaining that everytime they created a bunch of shortcuts in Outlook 2003, the shortcuts disappeared after they closed Outlook and restarted it. The shortcuts were being created in new groups, and we looked at a number of different scenarios to recreate the issue and...

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