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Let me just say off the top, i'm new to Merlin systems. I have a lot of experience with Definity systems however. So, can anyone tell me what i need to do/have access to in order to set up the following: I have 4 incoming lines to the Merlin, in a busy call forward via the phone co. The...

Is there any way I can find out how much time (or memory) is left on my voice messaging card? Thanks! -Elliott

Definity G3csi 6408D+ Is there a button assignment to tell me the length of the last call? I saw call-timer which seemed to allow me to time the call, but only if I had it selected. Is there a global version of this? As always, my thanks! -Elliott

Definity G3csi ECS Release 7. Three quick questions for you gurus out there! 1. Agent priority. Is it possible to set an agent to have a high priority in one skill group and a low priority in another? Thus, if both queues have people in them, they will take a call from their high priority...

Is it possible to have the main menu presented durring most hours, but have the system forward all calls out to an external number durring certain hours (say 6pm to 10pm)? Or, is it possible to present a menu with say two options.. option 1 would go to an extension (or voicemail) and option...

Well, nimda got loose on our network while I was vacationing (of cource..) and it nailed the exe (dsa.exe) for the Definity Site Administration program. Unfortunatly, the original setup CD disapeared with the person who originally set up the switch. Does anyone know where I can get the CD, or...

I am fairly new with Lucent phone switches, so please bear with me. All your help is very appretiated. What I would like to do: When a call comes in, check to see what the ANI (caller id) is, then route that call to a vector. From that vector, the person can either press a number to be...

For some reason, the default "Out of office" reply doesn't work at ALL. If you manually add a rule in the out of office assistant, and set a form reply, it works. However, the basic "AutoReply only once to each sender with the following text:" does not. Setting it up via...

Definity G3csi & Intuity: I am trying to get one phone's "voice mail" light to display on another phone. I got the "aut-msg-wt" set up on the station to point to the target station (the one I want to display), however, it does not light up. If I press the button, it says...