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  • Users: asayani
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  1. asayani

    Encryption - Embedded Voicemail 3300 ICP

    Are the Voicemails saved on the 3300 embedded VM box encrypted? I have read that voice traffic/call control is encrypted by default on the 3300 ICP Controller. Also are the dual hard drives on the 3300 MXe II controlle encrypted? Does ICP 3300 support hard drive encryption?
  2. asayani

    Mitel 3300 controller AppShutdown

    The 3300 controller initiated a system shutdown and I am trying to find out why, I looked at the logs and found the following Can someone help me? No work was being done on MXe 3300 at the time of shutdown LOGS Log Type Maintenance Log Number 4260 Severity Warning Date...
  3. asayani

    How to setup hotdesking on 3300 ICP Controlled (MCD 5.0 SP2)

    I need to setup a hotdesk user on the 3300 controller but don't know how, can you provide me with the complete instructions or direct me where I can get them? thanks in advance
  4. asayani

    Account code display on Phone Sets

    I have set the minimum requirement of 3 digits for account codes in the COS for ACD agents. These are non verified account codes. If an agent tries to enter 3 digits via the phone key pad while on the phone, it only displays 2 digits and acknowledges the account code has been enter by displaying...
  5. asayani

    3300 ICP Advance Email Configuration

    3300 ICP cannot forward voicemails to email,I have similar problems as below, how do I fix these issues specially #3? Slapin can you help? 1. Username translations. If there are spaces, underscores, dots or other "non-standard" signs it could be incorrectly translated on MITEL ot remote SMTP...
  6. asayani

    Static on ACD incoming calls

    We have an ACD environment with a 3300 mx controller, 6160 IQ server and a 6110 ACD server. Only ACD incoming call have static noise / echoes on them. Regular Calls are fine. Look at the Status of the T1 via the 3300 controller STATE COMMAND but all the T1 Channels seems to be ok. Only the...
  7. asayani

    Mitel 4025 and 420 phones users experiencing echos

    Mitel 4025 and 420 phone users complaining about some of their calls echoing. They can hear themselves but can barley hear the other party.
  8. asayani

    3300 embedded voicemail greeting

    I have a 3300 mx controller version 8.0.10.7_1 with embedded voicemail. When I am on the phone and someone calls my extension, the caller hears a genereic greeting "the person you are calling is on the phone please leave a message after the tone". How can I get my voicemail greeting to play...
  9. asayani

    Mitel 3300 forwarding calls to cellular

    I tried to forward my phone extension to my cellular number via speed dial. If someone calls my extension internally, my cell rings. If someone call my extension externally than the call ends up in voice mail. Do you know how to set up forwarding so that external calls to my extension goes to...
  10. asayani

    3 way conference call

    I have a 3300 ICP ver 7.0. 3 way conferencing is not working, while I can establish a 3 way conferenc call, party A can hear Party B, Party B can hear C, party C can hear A. I have checked class of Service for the phone sets and the PRI trunk. Both have conference call and public network to...
  11. asayani

    3300 ICP, 6160 IQ, 6110 CCM

    We have a environment that has MItel 3300 ICP Controller, 6160 Intelligent Queue Server and 6110 Contact Center Management Server. 3300 ICP - We use Embedded voicemail 6160 IQ - We use Messaging, Routing, Interactive Trees, Time in Queue Messaging, Voice & Web Callbacks, Agent Recordings 6110...
  12. asayani

    3300 not displaying name

    Our 3300 PBX does not display our company name when we call out. Our Clients/Members only see our number on thier call display and not the company name. Is this a configuration/setting on the 3300 that we can set?
  13. asayani

    Voicemail greeting 3300

    I have 3300 mx controller version 7.0 with embedded voicemail. When I am on the phone and some one calls me, my voicemail greeting does not play the caller hears the person you are calling is on the phone please leave a message after the tone. I can get the voicemail greeting to play instead of...
  14. asayani

    6160 IQ Server Recording Ports - dead air

    We have a 6160 IQ Server with 2 IP Application Ports dedicated for agent recordings. The problem I am having is that when I record an agent via the 6160 recording interface the agent and the member or client experiences dead air symptoms. The Agent cannot hear the member and vice versa and hence...

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