Search results for query: *

Here's another issue we now have....we cannot dial INTL. We've looked at the configurations, and have no idea how to fix this. Any suggestions?

We have mayn CSQ's, and all the scripts have been copied the same, only modifying the CTI Trigger. I have one CSQ, and when you get put on hold, the MOH does not play. It's dead air. I've looked at the Application Management, Script Management, Prompt Management, and CTI Route Point in CCM...

Hello, Does anyone have suggestions on how to fix this....We have a CCM v6, and Unity v4/5, and if I call the main telephone number, and press zero, I will get the Receptionist. BUT, if I call someones direct extension, get their voicemail, and then press zero, it says extension not available...

We have the Mitel SX2000 v3, and Prairie Fyre 6110 CCM Super/Agent Advisor v4. The PBX is okay, however the 6110 does not give us custom reporting due to our version (v4) and we have no plans to upgrade. And, since our version is so old, we can't find anyone to train us on our Scheduling and...

Does anyone use this? We are getting ready to put in an Avaya S8720, with an IR, and I'm getting conflicting information from vendors as to how many ports I need to purachse on the IR. We are going to use it to get an accurate estimated wait time for a numerous queues. We can take any where...

Hello! I'm very PRO Avaya, but our company wants to look at Avaya, Cisco, and Nortel for a new phone system. Has anyone else done the same thing and stuck with Avaya? Anyone converted to Cisco and had 2nd thoughts? Gone with Nortel and had 2nd thoughts? It'd be for a 400+ call center with...

Hello! We are looking to upgrade our phone system and one of the vendors we are looking at is CISCO. We are a large call center, so I'm not sure if Cisco is the right way to go. Anyone? Thoughts? Suggestions? Tips? Advice?

Hello! We are in the process of looking at new phone systems. My experience has been with Avaya so I'm biased. I'm very PRO Avaya. I suggest we go with the S8720 IP Enabled System with G650's, install now, prepare to go full IP later this year. My company wants to also look at Cisco. Has anyone...

Hello! Does anyone out there in Tek-Tips land use this program for their warehouse/shipping area? I need to get some advice on what to do about the system crashing all of the time. Has anyone else had that same experience?

Hello again! How many simultaneous rings can I have on this system? I was told that I can make 19 phones ring at the same time. Is that true? If I have 25 phones, with only 19 ringing at the same time with the main number, what happens to that 20'th call that comes in? M

Hello! I know very little about the Merlin Magix. I'm looking to install one in one of my offices. How the heck do you configure this? -I know the main cabinet comes with the Processor and then 5 slots, correct? -I need to add a T1, so would I use module/card 100DCD? Or is there something...

HELP??!!?? How do you do this? I have an office with a Merlin Magix and some of the employees want to set up a Personal Speed dial list. Here's the instructions I sent them, but they say it's not working. Do they have to have an actual button to program? Programming 1) Press "FEATURE * 00"...

Hello!!! Can someone please help me out? I need to upgrade the firmware on my S8300 (G700) server. I know I need to download the latest firmware for the MGP and VOIP. Now, I have been to support.avaya.com, and I have printed out the latest version of firmware, but I'm not sure how to find out...

Hi! Does anyone have instructions for the Call Park featuer of an S8500????

Hi! I have a Partner II system and I wanted to know if anyone knows the total CO lines I can add to it. I being told only 10, but the cards are: 206 206 Processor 3x8 400 206 That should give me 13 CO lines and a total of 26 phones. Is there something I am missing??? Mgelfand