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  • Users: mharty
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  1. mharty

    VAL board utilization

    Can anyone help me with what command to use on the CM to determine how much capacity is currently being used on a VAL card? Appreciate your feedback.
  2. mharty

    CS1000 using 2 SIP licenses when performing transfer in 3rd party IVR

    Hello, Customer is purely TDM except the new IVR connected via SIP route. The 3rd party IVR is attempting to perform a blind transfer to a CS1k acquired CDN. Call is actually delivered correctly, but is using 2 licenses and the messaging appears to be a consultative transfer versus blind...
  3. mharty

    Does an IVR transfer to a CS1k via SIP require two SIP licenses

    Hello, A 3rd party IVR connected via SIP trunks is attempting to perform blind transfer to a CS1k acquired CDN. Call is actually delivered correctly, but is using 2 licenses and the messaging appears to be a consultative transfer versus blind. Is this normal behaviour? The IVR ports are not...
  4. mharty

    Segregating access and ivr ports in separate queues

    Hello, have a customer that is split into two distinct business units sharing one CallPilot, and wants to be sure that one of the business units doesn't use up all of the voice treatment CallPilot channels during high call volume. So, wondering if it is possible to have more than one queue of...
  5. mharty

    Best way to send callers to Nortel IVR session

    Hello,I am really interested in everyone's opinions and experiences related to the best method of treating callers with the Nortel MPS (seated behind the CC 6.0). From what I understand, I could put the IVR ports into a skillset and essentially QUEUE TO SKILLSET ivr_skillset WAIT 2. Then if...

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