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  1. mikeyb123

    CS1000 Techs/Administrators Are a Dying Breed

    We're using SIP into our ShoreTel/Mitel on prem solution. We have 2 providers and they both operate slightly differently.... Also having to use a SBC to deliver act as a go between between the switch and provider. Works well enough but I do miss the cs1k days, proper kit and a proper solution...
  2. mikeyb123

    Shoretel IP420G and Plantronics CS540

    Have you checked the Automatic Off-Hook Preference in the user>Personal Options section in Director? It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
  3. mikeyb123

    PCI Compliance using Eckoh

    Ok, so we are only recording on extension side rather than trunk side so makes our solution a bit simpler.. CallGuard System Overview CallGuard is an add-on to your existing call recording system. It is a simple and neat solution which allows you to meet PCI DSS guidelines banning the storage...
  4. mikeyb123

    PCI Compliance using Eckoh

    Hi We're using Callguard PCI. Seems to work well. there's a usb device that sits between the agents headset and handset. This is controlled by a small application on the users PC's and sorts the DTMF. the unit also acts as a usb keyboard. There's also a server that sits infront of our call...
  5. mikeyb123

    the death of another pair of 81c's

    Agree entirely - I've just decommisioned an old option 11 rls 25.40 with Mer mail and symposium express 3.. Has worked faultlessly for years with very little intervention, but now deemed too old to maintain.. It's been replaced with a IP office v2, which is fine but it just feels like working...
  6. mikeyb123

    Auto Attendant

    Hi, check the trunks section in director - go to trunk groups and see if it's been set in the DNIS map It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
  7. mikeyb123

    Amazon Connect

    Hi All, Anyone had any experience of using this? IS it just yet another cloud offering? or is there any benefit over other cloud provisioned services? It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
  8. mikeyb123

    Shoretel SG-12

    Hi, As far as I'm aware there's no direct capability for RAS. generally speaking if you want to get to the cli of the switches it has to be via the director server or a server with the ipbxctl exe on it, you can then use putty ro the like to get to the switch. You can remote boot the switches...
  9. mikeyb123

    IP930D Configuration Tool

    Hi, It's found on the ShoreTel Director server and is part of the rls14 build Should be in all programs/shoretel It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
  10. mikeyb123

    Why do data network guys think they are better than voice network guys?

    No point in trying to combat it.. I just fall back on the thought that (at least in the company I work for at the moment) if the data network is down no-one really gives a monkey, but as soon as there's a voice issue everyone cares... It's not getting any smarter out there. You have to come to...
  11. mikeyb123

    intertel

    Hi All I picked up a inter-tel 5200 from a popular auction site..... Now as far as I can see it's working as I can get into the web console, but can anyone assist in sourcing the DB programming tool? as it would appear I can go nowhere without it.. It's not getting any smarter out there. You...
  12. mikeyb123

    Possibly moving from Shoretel to Avaya IP office

    cheers all, I've got vendor visits lined up, so I can see their offerings It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
  13. mikeyb123

    Possibly moving from Shoretel to Avaya IP office

    Current CC is fairly simplistic - skills based routing, time of day, day of week, menus, q announcements etc, we also do database dips for some services and will be looking at chat functionality soon. It's not getting any smarter out there. You have to come to terms with stupidity, and make it...
  14. mikeyb123

    Hi All, So I'm currently looking

    Hi All, So I'm currently looking after a Shoretel system with their contact centre plaform as well. We're just shy of 900 users with 180 on the contact centre and 4 remote locations this year one of my jobs is to look at whether shoretel is still a fit or I need to look at other systems like...
  15. mikeyb123

    Possibly moving from Shoretel to Avaya IP office

    Hi All, So I'm currently looking after a Shoretel system with their contact centre plaform as well. We're just shy of 900 users with 180 on the contact centre and 4 remote locations this year one of my jobs is to look at whether shoretel is still a fit or I need to look at other systems like...
  16. mikeyb123

    Gene Trouteaud passed away this morning.

    Very sad news indeed - a great loss to us all. Thoughts and prayers to the family It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
  17. mikeyb123

    Shoretel replacement

    Cheers for that - I guessed that the 230's could work - does anyone have a mgcp.conf that I could take a look at? been trying to get these working to prove that they can but am getting nowhere fast. It's not getting any smarter out there. You have to come to terms with stupidity, and make it...
  18. mikeyb123

    Shoretel replacement

    So we are running ShoreTel in the company that i'm working in at the moment and I've got to do a telephony review next year to see if ShoreTel still fits in the business. To date the ShoreTel system has proven mostly reliable, with a few niggles that have needed whole-scale updates as ShoreTel...
  19. mikeyb123

    New to Shoretel (Advice Please)

    http://www.ebay.com/itm/Shoretel-14-2-Software-New-in-Box-Build-19-46-1802-0-/152172622765?hash=item236e31f3ad:g:5ZAAAOSwhOVXdD37 It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
  20. mikeyb123

    New to Shoretel (Advice Please)

    oh - when did that change - well sign up on shoretel forums I'm there as well It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

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