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  • Users: rtsoi
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  1. rtsoi

    Upgrade Avaya Servers to RHEL 8.10

    Sorry, I forgot to specify this is for CMS, not Communication Manager.
  2. rtsoi

    Upgrade Avaya Servers to RHEL 8.10

    Avaya Support has advised us to upgrade our servers from RHEL 8.4 to 8.10 to address security vulnerabilities. Is there a guide on how to do this? Thanks
  3. rtsoi

    Attendant Coverage to VDN

    Thanks for your reply Is 0 configured as "attd" in your dial plan parameters? Yes Are you using actual attendant consoles (if you run the command list attendant are those the ones you use?) Yes Do your attendants log into a queue? No Is the tenant configured with the same attendant group as...
  4. rtsoi

    Attendant Coverage to VDN

    Hi, we have 2 attendant consoles that ring when you dial 0 or ask for "Operator" on the phonetic operator. How can I route calls to a VDN/Vector that says "Unavailable..." when they put the console in Busy or Night? I tried "change tenant" and entered the VDN in "Night Destination" but that...
  5. rtsoi

    Remote Workers Can't Make Outgoing Calls

    When making an external call via a SIP phone/Workplace App the call gets blocked (stutter tone like COR restriction). Incoming works, extn to extn works, outgoing calls from digital/analog works. All use the same PRI trunk for incoming and outgoing. Any idea what could be the cause?
  6. rtsoi

    Officelinx Mass Email Add

    Is there a way to add an email address for all mailboxes at once, instead of one at a time? I tried looking under Clipboard but it doesn't seem to help.
  7. rtsoi

    Resetting Root PW on SBCE

    Hi, I tried following Avaya's instructions to reset the root password: Procedure At the boot menu, press e to edit the first boot entry. Optional If the server prompts you to enter the user name and password for the grub menu, enter the user name as root and password as @V@Y@_123...
  8. rtsoi

    Agent Can Login On One Phone But Not Another

    Yes
  9. rtsoi

    Agent Can Login On One Phone But Not Another

    I can't login to the Call Center on my extn but I can on another. I've tried and failed on multiple types of phones, multiple Agent IDs. I tried it on my extn, 1111, and it fails no matter which set. I thought it was x1111 being programmed in off pbx telephone station mapping but extn 2222...
  10. rtsoi

    Avaya Workplace Audio

    Has anyone had audio issues with the app on mobile? I'm using it on Android 13 and it seems half my calls have no audio. It also seems to happen on the latest iOS. I tried it on an older version of Android and haven't had any issues and the Windows version also works. I'm on the latest...
  11. rtsoi

    Blocking Incoming Calls by Caller ID

    No SIP, calls come in via PRI.
  12. rtsoi

    Blocking Incoming Calls by Caller ID

    Can you use an XMobile license or it has to be a station license?
  13. rtsoi

    Blocking Incoming Calls by Caller ID

    Is there a way to block a caller ID from reaching any of our DIDs? I know how to do it via VRT to an individual extn.
  14. rtsoi

    Incoming Call Handling

    PRI Thanks
  15. rtsoi

    Incoming Call Handling

    Just wanted to make sure, as I haven't done this in a long time... We are porting our DIDs to a new carrier who will be sending 10 digits. We want all calls to ring direct to their matching 4 digit extns. On "ch inc tru x" we would fill in: Number Len: 10 Number Digits: xxx xxx Delete: 6...
  16. rtsoi

    Different VM Greeting for Internal/External Calls

    No sorry, I Just deleted the mailbox and rebuilt it and it seems to work now.
  17. rtsoi

    Different VM Greeting for Internal/External Calls

    Anyone have any idea what would cause a caller to hear different greetings depending on calling internally vs externally?
  18. rtsoi

    J179 Auto Log Out

    I set the max simultaneous devices to 1 and to block new registrations when max registrations active but this still happens.
  19. rtsoi

    J179 Auto Log Out

    Nope, this is a number I programmed just to test this phone.
  20. rtsoi

    J179 Auto Log Out

    I have a J179 that keeps automatically logging out and says "Another user has logged into this extn". Sometimes in 20 minutes, sometimes a few hours. I have no trouble logging back in but this gets annoying. Is there some setting somewhere that causes this?

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