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Yes, gives me a much better idea. But it will be painful as there are 100 directory entries to modify. Why AT? Shouldn't it just be A? What the?!?!

Hi Guys, I am using CME with 25 DNs and i was wondering if there was a way to restrict certain DNs to be restricted to call Directory numbers only? The directory numbers range from local numbers to interstate and even cell phones. Thanks! What the?!?!

Thanks for that, But that wont show me active/inactive sets. I shouldnt have to IDU each TN listed... or maybe i do? It wouldnt be good if i was managing a thousand person call centre and we're trying to keep track of the licenses. What the?!?!

Hi, During my audit i need to find out how many unused sets are going to each ACD - so we can reuse them again. Is there an easy command to show this? Thanks in advance! What the?!?!

It's also possible that your access channels are too busy. I am not sure of the ratio between channels vs call volume but it's worth the check. What the?!?!

What's the standard practice apart from the patch? What the?!?!

Hi Guys, I've been going through some search results but my searchfoo has been failing me. Basically i want to set up an IP phone to accept a Virtual Office TN. The problem is that when a phone first boots it will ask for NODE/TN information. Is it possible to set up something so you dont...

Hi, I've got a Cisco 4506 with a SupV and a couple of 48 port 10/100 802.3af switches. I need to know why it wont power up my Nortel IP phones as even a debug shows nothing. Every now and then the status light would flash but disappear quickly but the PoE device is still down. I've also got...

Hi, This is regarding SWC 4.5 SU06 V1. I suddenly got an error when loading up a skillset display in the web client. Apparently i've reached a unicast session limit on the server. I can see the number is 30 sessions and i am thinking that is a bit low. But it also says before changing these...

Actually think i found it. I had FTTC and not FTTU. No idea what these options really mean but as long as it works im happy :-) What the?!?!

Hi, I've set up a call centre phone (M3905) and all the usual scripts and skillsets in Symposium and acquired the phone. But when people call through Symposium and reaches the phone the person cannot transfer outside the PABX. I've checked ive had the right NCOS level and also CFXA but they...

Hi, I just want to know if its possible to set up the PABX to accept a call on a DN and enter some sort of PIN code to dial any number i want? Basically i have users sick of buying phone cards and i just want them to call the PABX and they enter a PIN so they can dial wherever they want and...

Its a CS1K... What the?!?!

Hi, What is the default limit of tty lines available? Is there a way i can clear zombie sessions? Thanks in advance! What the?!?!

I recently went through this excercise and set up I2002 and I2004 phones. You'll need to read up on document 553-3001-160_5.00.pdf from the Nortel.com support site. Theres a specific section in there for DHCP configuration. More importantly it will show you how to set up the special Nortel...

Hi, I can see and set CLT and RLT on keys 27 and 28 on a 3904 but i cannot do this on an I2004. Is there a feature or software revision i am missing? How do i find out? What the?!?!

Hi, I am trying to configure a I2004 similar to a 3904 in which it includes CLT and RLT functions. But for some reason i cannot set it on any keys! Is there a step i am missing first? On a related matter, My 3904 TN configuration of the key designations shows up different to what actually...

Hi, I am trying to configure a I2004 similar to a 3904 in which it includes CLT and RLT functions. But for some reason i cannot set it on any keys! Is there a step i am missing first? Also, on my 3904 the TN configuration of the keys shows up different to what actually shows up on the phone...

Nevermind. I did an advanced search on the DN in question and found it was attached as a secondary to another mailbox. What the?!?!

Hi, Whenever i am trying to add a user into CallPilot it seems to come up with an error. Express User Add Failed The following errors have occured: Object already exists. Error code: 60695, severity: 0, attribute: userextensiondn, text 1: 1 Is there anything i can do to fix this? Is...