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We had issues with low hard drive space (1.27G)on C: You can uninstalled Adobe Acrobat as it is not required. I have a note that a PEP was installed that addressed cleaning up disk space but did not document the PEP#. Also noted concerning the installation of the security PePs is that they are...

Avaya sent out a update on this issue last night. My CallPilot - Login Page error REVISION HISTORY Date Revision # Summary of Changes 17 March 2011 Original bulletin This is the original publication Problem Description A defect has been identified within Avaya CallPilot™ and its My CallPilot...

We have created a silent install of the client to push out to our customers. With Outlook closed, I have tested this final version on 3 pc's who have a previous version of CP installed. After running the upgrade, when I open Outlook it asks for the CallPilot Mailbox number and Password then...

We have an innermitant issue where all of our Desktop messaging users will receive a voicemail in their CallPilot Desktop messaging inbox stating that they had a failed fax. We do not have faxing on our CallPilot. I have narrowed down this issue to have something to do with VPIM networking. We...

Thanks GHTROUT. This is what I was looking for. Just was not searching the forum with the correct words. Does this have to been done with a MIRAN or can we utilize our CallPilot to play the greeting or a cook announcer?

Our operator is receiving more calls than they can handle. Is there a way to have the calls answered with a greeting and play music while waiting for the console operator to answer the phone? We are on a CS1000e R5 with CallPilot. We use our CallPilot and CC6 to build simple IVRs. Just...

We have a CallPilot Ver. 05.00.41.97 with My CallPilot installed on a standalone server. We have the default home page set in My CallPilot to start on the CallPilot Features tab, however on some pc's it seems to ignore the default home page selection and default to the CallPilot Messages Tab...

Thanks guys. Your answer is what I expected but did not want to get thru this process and find out that there way an easier way.

thread798-1335802 I understand that in LD 30 that DROL will disable sets that are not plugged in. It is my understanding that this will find ONLY digital sets. I am running thru the clean-up process also and would like to use the easiest method of cleaning up Analog sets that are no longer...

Yes the caller gets placed in the person's voicemail that that is the zero out. It does not come back to the orginially dialed number's voicemail box.

Sorry for the delay, your message must have gotten stuck in our firewall. We believe the issue was with downloading the CallPilot Address Book all at the same time. Something was hanging up in the IMAP service. We have sense moved to pushing the install out to smaller groups of people (100-150)...

My phone has a zero out programmed. When someone calls me and zero's out it will ring the zero out number. If that person does not answer, it goes into her voicemail. Octel would pull the call back to my voicemail for the caller to leave a message. Can CallPilot do the same thing?

I have desktop client 5.00.41.57. At times when a voicemail message arrives in my Outlook Inbox, via the Message Forwarding Rule, it will display the Square icon with arrows pointing at each other. When I double-click on the message I receive the 2nd screen with the title "Conflict Message" -...

Have to setup the Message Forwarding Rule in My CallPilot?

We also pushed out via SMS. Word of caution. Outlook needs to be closed when the software is installed or you could run into issues due to the Outlook Addin. If Desktop Messaging is missing from the Tools Menu and the CallPilot Icons at the top of Outlook are missing then the add-in is disabled...

schwartt@timken.com Thanks!

I have just installed a new PBX with 3600 pairs. I would like to keep a cable record document that would maintain the MDF and IDF pairs. Can anyone share a cable record book that works well for you. I know the old Bell used to have a book years ago that the techs would hand write the pair...

I am getting very close. We have created a Phantom DN and have night call forwarded it to voicemail. I get about 1 ring. The Option 61 is in Romania so I suspect there are a few unknown difference as we have run into a few. You are correct the handoff is where the ringback is coming from.

I need to be able to route a call directly to voicemail without ringing the telephone. I have CC6 and CP5. I am using Access link and not IVR. I have recorded a greeting thur ACCESS link in English and one in French. I want the greeting to play in the proper language and then place the...

I am looking for programming templates for the BCM/Norstar phones to layout how I want to phones to be programmed. Where can I get these?