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  1. SupportDude

    SV9100 - Outgoing caller ID showing User ID from 10-36

    Do you have anything configured for the extensions making the call in 21-17 or 21-19? -SD- www.mysupportguy.net
  2. SupportDude

    SV9100 UM8000 Call Forwarding Question

    Did you try Night Modes? Should be do-able. -SD- www.mysupportguy.net
  3. SupportDude

    SV8300-CME6 error-Can't configure forwarding

    I have one phone on the system that gives an error when I try to assign values in CME6. The error is "Some data could not be applied". The destination extensions I entered remain in the fields, but the text turns red. I've compared it to other phones that do have CME6 configured and everything...
  4. SupportDude

    Obtaining License File for 9.1 to 10.0 upgrade

    Maybe you can just give them a config file instead. I usually just provide license migration XML file and a current config file. You'll get a LAC code from Avaya which you will use in the PLDS. It will migrate all of your current ADI licenses to PLDS licenses. This is why you have to provide...
  5. SupportDude

    Polycom 6000 does not get prompted for Telco Authorization code

    This call originates from the Polycom 6000 (3rd Party SIP) conference phone. Telco prompts for LD Code input. If calling from a 9650 set, you get about 5 seconds of silence, then a tone, then a recording instructing you to input your authorization code. If calling from the Polycom, you hear...
  6. SupportDude

    Lifesize icon 600 and SV8500

    Has anybody ever connected a Lifesize icon 600 SIP conference phone to an SV8500? Any integration tips appreaciated. Thanks! -SD- www.mysupportguy.net
  7. SupportDude

    UC Module showing 0.0.0.0 after upgrading to 9.1

    You guys are doing great just to get the POS upgraded. I've been through 3 different USB drives and two UCMs so far, and still no joy. And two of the USBs are on the list provided by Avaya that reportedly work. I've done several of these without a problem, but going from 9.0 to 9.1 has really...
  8. SupportDude

    Rebooted Control Unit now No Dig Stn Module

    Waiting for firmware. Do you have manager open and configured as the TFTP server? -SD- www.mysupportguy.net
  9. SupportDude

    Avaya IP Office SIP Trunking disconnects on outgoing calls only. Help Please.

    Can you tell us which call(s) in the trace experienced the problem? -SD- www.mysupportguy.net
  10. SupportDude

    Rebooted Control Unit now No Dig Stn Module

    Are the phones connected to a module in the control unit or an expansion? Is there anything in the display of the sets? -SD- www.mysupportguy.net
  11. SupportDude

    Feature Key Server and VM Pro server

    I believe you can if they are on the same subnet ... but why would you want to? -SD- www.mysupportguy.net
  12. SupportDude

    Avaya IP Office SIP Trunking disconnects on outgoing calls only. Help Please.

    Can you post another trace with the INVITE message? On the monitor SIP tab enable; SIP (verbose) SIP Tx SIP Rx Post up the entire trace from beginning of call to the end. -SD- www.mysupportguy.net
  13. SupportDude

    SIP Trunk Problem

    Looks to me like you're getting the 200OK prior to receiving the SDP from the Cisco side. The 200OK ends the call setup. Basically, the Avaya doesn't know where to terminate his transmit path, so the Cisco user can't hear the Avaya user. The Avaya side sends the SDP in the "Invite" transaction...
  14. SupportDude

    Strange SIP Problem

    @jlk53 .... I never got it to work. The provider was able to insert the main number, the outgoing CLID we wanted to send, on their side. Have you tried any of Intrigrants suggestions? -SD- www.mysupportguy.net
  15. SupportDude

    Call Park Timeout forward to Huntgroup

    If you're on 9.0 you could configure a Park and Page action within voicemail, which will allow you to specify a destination if the call is not retrieved from park. -SD- www.mysupportguy.net
  16. SupportDude

    Strange SIP Problem

    I did that sir, just not on the same URI. I do see your theory and it's worth a star! I just wish I would have tested it. I think you're saying that since I had the CLID configured on the URI I was using for outgoing, the incoming calls to that DID may have been using the incoming group (86) for...
  17. SupportDude

    IPO 9.0 - SIP Trunk to NRS

    I could not find any current documentation for integration to CS1K with 9.0. Back at IPO 6.0, it was only supported using Session Manager. Just because it's not supported doesn't mean it won't work, it just means don't call Avaya if you find a problem. I've had to do unsupported things on IPO to...
  18. SupportDude

    Strange SIP Problem

    Thanks for the reply Intrigrant! I did have Call Info, Targeting, etc., turned on. You can see it in the good call. We don't see anything on the bad call because the call setup ends when it can't find a match in the ICR. It's worth mentioning that I also had a default/catch-all route configured...
  19. SupportDude

    Strange SIP Problem

    Hello Group! This one is very strange. Details: IPO 8.1.79 Public SIP service. Serving switch type = Metaswitch Inbound URI for Line Group 17 */*/*. ICR built for all incoming DID numbers. Problem: Any DID, such as the customers Main Number, that is put in place to be used as the outgoing...
  20. SupportDude

    UC110 Module goes offline R8.1

    I have not seen it yet. Thanks for the "Heads Up"! Have you confirmed this is a good (relative term) UC110 in regards to the previous Avaya bulletins? -SD- www.mysupportguy.net

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