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  1. cjt20one

    IPO 500 - SIP one way transmission and can't make outbound calls

    Yes, two PowerEdge servers, two non-POE switches, one POE switch, router, modem, UPSs etc. Going to try reseating the cards today.
  2. cjt20one

    IPO 500 - SIP one way transmission and can't make outbound calls

    Well, yes, clearly something changed. I mean we didn't change anything on our own (scheduled maintenance, changes, etc). Has anyone ever experienced symptoms like this because of hardware failure?
  3. cjt20one

    IPO 500 - SIP one way transmission and can't make outbound calls

    I have an IPO 500 that has been working fine for nearly a year. We're using SIP and suddenly we started getting one-way transmissions (we can't hear incoming callers) and cannot make an outbound call. We didn't loser power, make any network changes (router, firewall, etc) or make any...
  4. cjt20one

    Remote Database can't sync but no error message

    Salesman's laptop is XP SP3, ACT 2009 and where his RDB is stored. He has connectivity to the LAN and all that basic stuff, been through those checks several times. Publisher database is on on-site Windows Server 2K8 R2. He's had a remote database for over a year, now it cannot sync to the...
  5. cjt20one

    Bizarre issue with PDF forms

    We have a PDF form that we use as a template on our file server that suddenly cannot be edited. When trying to save a new PDF file from the template - "File cannot be saved, bad file handle". So I open this PDF form, fill it out, try Save As and get that error message. Perhaps even stranger is...
  6. cjt20one

    Embedded VM: can't record AA greetings

    Installing a new IPO 500 with embedded VM. I set up the first AA and recorded the greetings using *8101 and *8401. After recording I made sure to save the message and then listened to it again and all was well and good. Now, after a few immediate restarts the system is not recognizing those...
  7. cjt20one

    Best way to deploy Definity-style Call Pickup group?

    ^ Ah, interesting! What you're recommending is very close to what I was testing out and the theory I was hoping would work. Looks like I had a few steps incorrect though. Thanks for the tip, I'll try it out.
  8. cjt20one

    Best way to deploy Definity-style Call Pickup group?

    Cool, thank you for the response. With all the testing and tinkering I did over the weekend I figured it was not possible. Good to have confirmation at least!
  9. cjt20one

    Best way to deploy Definity-style Call Pickup group?

    I'm trying to duplicate how pickup groups are done in the Definity switches. In the Definity, any member of a CP group can answer any call to another extension in the group and can see the 'to-and-from' ID on the screen for calls to other extensions. I also programmed each extension's...
  10. cjt20one

    VM Pro: Hunt Group VM and Visual Voice

    VM Pro and IPO 500. 4610 phones. I have a group of four extensions in a hunt group. None of these users have individual vm boxes and all are responsible for checking the hunt group vm box (we'll call it x1000). My goal is to be able to use Visual Voice on each of the four extensions and have...
  11. cjt20one

    5610 phone screen is blank

    Try press *36. We ran into this problem a few times and that did the trick for us.
  12. cjt20one

    IP500: Incoming caller name with SIP trunks

    Nope, it's just the calling name that everyone is complaining about the. Calling number is fine.
  13. cjt20one

    IP500: Incoming caller name with SIP trunks

    Ah, that's disappointing. Thanks for the info though. When did Jamie originally post that? I assume this will take a long time to get corrected.
  14. cjt20one

    IP500: Incoming caller name with SIP trunks

    I have an IP500 with 30 SIP trunks but the incoming caller ID is always displayed as "External Call > xxx-xxx-xxxx". All phones are either 4610's or 4621's so they phones aren't the issue. I researched this problem and the only solutions I found were for analog lines and making sure the...
  15. cjt20one

    4610's previously used with Definity not showing date/time on screen

    Minor issue (not according to the client of course) but I have a bunch of 4610's that were used with a Definity that are now being used with an IPO 500. The date and time showed on the top bar of the screen when the phones were connected to the Definity but when connected to the IPO the only...
  16. cjt20one

    IPO500/Embedded VM: Getting Visual Voice to prompt for password

    ^ When I log in and press *04 I get "no operator defined". I removed the source number again just to test and still no password prompt. This is frustrating!
  17. cjt20one

    IPO500/Embedded VM: Getting Visual Voice to prompt for password

    Just installed an IP Office 500 with Embedded VM and I cannot get the Visual Voice to prompt the user for a password. Here's the pertinent info... - Phones: 4610 (H323 exts) - System > "Message button goes to Visual Voice" is checked. - Voicemail tab under each User has a voicemail code -...
  18. cjt20one

    9650 phones: transfer, hold and conf buttons?

    OK cool, thank you for your help. That makes sense.
  19. cjt20one

    9650 phones: transfer, hold and conf buttons?

    Actually I apologize, it says "Clear" on the 2nd softkey in. That's the only thing it says when I'm on a live call.
  20. cjt20one

    9650 phones: transfer, hold and conf buttons?

    Yes, I'm aware of how it's SUPPOSED to work like you thoroughly detailed. What I'm saying is that it DOES NOT work that with the 9650's I have. The softkeys are not saying what they're supposed given the call situation. When I'm on a live call, they are blank. When I'm in the call log like...

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