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  1. stcroix1

    Upgrade 406v2 Now No Embedded VM Prompts

    I recently upgraded several 406v2 with embedded vmail from 4.0 and 4.1 to 4.2(14). Now once you enter your extension and password it doesnt prompt the user to press 1 to play old messages, 2 to play saved messages, 3 to edit/record greeting, ect.... It used to prompt the user automatically but...
  2. stcroix1

    Transferring/Forwarding Calls Between IP500 Systems?

    I just meant that all the locations where we have the IP500 sytems have the same extension numbers. They are not unique from site to site.
  3. stcroix1

    Transferring/Forwarding Calls Between IP500 Systems?

    This sounds a lot more involved than I thougtht. Do you know what the specific name of the license is? Each location currently has redundant extension numbers so those would all have to be changed? Couldn't you fix problem with a short code to tell the system which location your dialing...
  4. stcroix1

    Transferring/Forwarding Calls Between IP500 Systems?

    I am wondering if anyone knows how we can transfer calls between several, up to 6, IP500 systems? The current setup is that we have all IP500 systems with just the upgrade Standard to Professional license. We have embedded voicemail and we are using 4412/4424 digital phones. They are all...
  5. stcroix1

    IP500 License Key Status: Malformed?

    I thought that might be that case. Thanks for your input.
  6. stcroix1

    IP500 License Key Status: Malformed?

    I have a IP500 with a Feature Key card in the back slot. The serial number matches as does the License Key string in System Status. However, under License Key it shows the correct string but it has a second line with four square characters. Unders Status is says the key is Valid but under that...
  7. stcroix1

    IP 500 Won't Stay Up

    Looks like in Manager under System/LAN1/Gatekeeper the boxes for H323 Gatekeeper Enable and H323 Auto-create Extn needed to be unchecked. I did this and it cleared both alarms and the system has not gone down since. It's very odd because these are checked by default and I have a dozen other...
  8. stcroix1

    IP 500 Won't Stay Up

    We dont have an extension 810. Where that is coming from is the name of the system it is 810 Tampa. Just a store number for our reference. We have all 4412D and 4424D phones no IP phones and no big errors in the Manager list.
  9. stcroix1

    IP 500 Won't Stay Up

    So the system went down again last night at 11:31:39 Here is the SysMonitor log ********** SysMonitor v6.2 (14) [connected to 10.40.112.180 (810 Tampa)] ********** 38380492mS PRN: Monitor Status IP 500 4.2(14) 38380492mS PRN: LAW=U PRI=0, BRI=0, ALOG=12, ADSL=0 VCOMP=0, MDM=0, WAN=0...
  10. stcroix1

    IP 500 Won't Stay Up

    I thought maybe the same thing a power issue. I had them bypass the brand new UPS and plug directly into the wall outlet. It would stay up for a minute again then crash.
  11. stcroix1

    IP 500 Won't Stay Up

    The system went down last Friday running 4.2.4. I upgraded a new control unit to 4.2.14 and shipped it out to replace and it worked for half a day then went down just like on Friday. I had tech out today who could not get into it so Ihad him default the system and push the old config back in...
  12. stcroix1

    IP 500 Won't Stay Up

    We had an IP500 4.2(4) with a DS30 and DS16 crash last Friday. It is on our LAN and in another state so I could not access it remotely. We had a tech go out and unplug the two expansion modules to see if the control unit would stay up, it would stay up for a minute then flake out again leading...
  13. stcroix1

    Embedded Vmail Queuing Announcements

    Good question, how would I double check? When I upgraded the cards promts I just went to Manager 6.2(4) / LVMSound / ENU highlighted all the files and hit Open. It transferred around 175 files in about about a minute. Said it was complete and when I go into a voicemail box and log in I get...
  14. stcroix1

    Embedded Vmail Queuing Announcements

    Yep I tried the old reboot as I have found that to help many times too. Just not this time :)
  15. stcroix1

    Embedded Vmail Queuing Announcements

    I tried making the test announcement fairly lengthy as I have had problems in the past just testing it with a short message and it wouldnt work.
  16. stcroix1

    Embedded Vmail Queuing Announcements

    I pressed 2 to record, 2 again after recording, and 3 to save. I then checked to make sure it was saved and it was there. Thanks
  17. stcroix1

    Embedded Vmail Queuing Announcements

    My short codes for record announcements are as follows *1N#, N".1" Record Message *2N#, N".2" Record Message *91N; N".1" Record Message *92N; N".2" Record Message Not sure why there are four of them maybe from using an old config 4.1(12) in an upgraded 4.2(4) system? I did try recording an...
  18. stcroix1

    Embedded Vmail Queuing Announcements

    I have an IP500 4.2(4) using an upgraded embedded vmail card, with queuing turned on that won't play the locally recorded announcement. The calls ring into the Main huntgroup 276 and it rings 4-5 times and I can hear vmail pick up and see in status active calls that it should be playing...
  19. stcroix1

    Embedded Vmail Not Working

    I figured thats what you. However I have never defaulted an already built and configured system. Is it in Manager? File/Advanced/Erase Configuration(Default)? Thanks
  20. stcroix1

    Embedded Vmail Not Working

    I will give that a try. I that doesnt work how do you ndefault the config ? Thanks

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