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  1. TacticalPenguin

    Skill routing

    My bad, it's okay now with ag.processable. Thank you very much.
  2. TacticalPenguin

    Skill routing

    Well it doens't change anything. Isn't the association between my topic and my skill supposed to be enough ?
  3. TacticalPenguin

    Skill routing

    Hello, I got a question regarding skill routing. I got a agent group named "Support". In this group, every agent has several skills. What I want to do, is to redirect my calls to the most qualified agent, with a simple menu. When the caller presses "1" in the menu, I would like to direct the...
  4. TacticalPenguin

    [IP Office Contact Center] Issue while calling a topic

    Finally get my answer, I had a wrong password in my IPOCC when connecting to my PABX. Thank you for helping.
  5. TacticalPenguin

    [IP Office Contact Center] Issue while calling a topic

    Well, I checked in the Monitor : as expected, my SIP extension is not registered. However, my Manager tells me that I've got 5 SIP Trunk licenses, and none of them are (theoretically) used.
  6. TacticalPenguin

    [IP Office Contact Center] Issue while calling a topic

    I didn't enter any SIP domain as soon as I don't have one. What parameters could define if I need a Domain Name? The real problem could be that my SIP extension isn't visible in my Manager's System Status. I don't know what to do to fix it, I'm really stucked with this issue... Thank you for helping
  7. TacticalPenguin

    [IP Office Contact Center] Issue while calling a topic

    Yes I have. I also checked "Auto-create Extn/User" as indicated in the installation guide. The SIP field "Domain Name" is left empty because I'm currently only doing local tests. As soon as I don't wanna call outside my LAN, I guess I don't need one, do I ?
  8. TacticalPenguin

    [IP Office Contact Center] Issue while calling a topic

    In the CHAP logs, I can see that my PBX cannot be reached with a ping (whereas I can reach it with manual pings). I attached the logs. Regarding the IPO User, it is configured as default by IPO Contact Center. I don't see what could be wrong in his...
  9. TacticalPenguin

    [IP Office Contact Center] Issue while calling a topic

    My SIP extension is created and has the same value as my Contact Center user (699). However, it doesn't appear in the System Status of IP Office Manager. What do you mean by "registered to IP Office" ? Thanks for you help, I am beginning and I am a bit confused.
  10. TacticalPenguin

    [IP Office Contact Center] Issue while calling a topic

    Hello, I am using IP Office Contact Center 9.1.6. I want to test my task flow, and to do so, I obviously need to reach my topics (which have 90X as internal numbers, let's take 901 as an example). To do so, I am simply calling 901 with one of my internal phone, logged as an agent. As soon as a...

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