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  1. AppleHead493

    Voice Mail audio file location on Mitel 3300 CXii

    Hi All, As per the subject header, does anyone know where I can find the audio files for voice mail messages to a vm inbox on the Mitel 3300 CXii? I have FTP access to the mitel box but cannot seem to find any trace? Thanks.
  2. AppleHead493

    DDI Presentation Issue???

    Hi Everyone I've had a complaint from a user today that outgoing calls are having a "Restricted / **** / Private ID" DDI presented when making calls, I do not think this should be the case and fairly certain this is not configured on our Mitel 3300 system. Would this be a BT thing or has...
  3. AppleHead493

    Issue with a single User extension and Phone?

    SOLVED IT! It was picking up a .101 address from our scope however, that address is already statically assigned to a different device (And not documented), so excluded the IP from the range and the phone then picked up a different IP and is now working fine again.
  4. AppleHead493

    Issue with a single User extension and Phone?

    Ok I've had a look at the logs, it seems that the MAC Address is not supported and there's an IP conflict, it's picking up the .101 address of our /24 scope when that is already supposed to be assigned to another device.
  5. AppleHead493

    Issue with a single User extension and Phone?

    Hasn't helped whatsoever, even plugged into a new port and created a whole new extension and copied the keys from a working extension, AND changed the phone.
  6. AppleHead493

    Issue with a single User extension and Phone?

    No headset option assigned to that extension though? I've added it in and set it to off so i'll post back with the result.
  7. AppleHead493

    Issue with a single User extension and Phone?

    Ok, a weird one! I have a single user who is complaining that the people they are talking to cannot hear them. Also it would appear that their handup button (where the receiver sits) does not function properly either. I have tested the cables to the phone and switch. All good. I have tested on...
  8. AppleHead493

    Upgrade Mitel 3300 CX-11 BOX?

    Hi Sarond thanks for your response We are currently on RL: 4.2 SP2 PR1 and ASL: 10.2.2.15. And yes we do an active SWA.
  9. AppleHead493

    Upgrade Mitel 3300 CX-11 BOX?

    Hi All In short we need to upgrade our Mitel 3300 CX-II box to the latest release. We are being screwed over by BT/Mitel asking us for nearly £800 for them to do it themselves so hoping some people here have some insight on how to do this as we are hoping to do the upgrade ourselves. Does...
  10. AppleHead493

    Single Ring Ghost Calls???

    No there is not, and User A has been a number of users, as well as B, this is not limited to 2 single users.
  11. AppleHead493

    Single Ring Ghost Calls???

    I can only speculate at the moment but will ask, and the fact remains that User A "DID NOT" initiate any call, so it seems that calls are being made on their own!
  12. AppleHead493

    Single Ring Ghost Calls???

    Ok I have a bit of a weird issue occuring with some of my AVAYA handsets, occasionally it will appear that some users will recieve a phone call from another user, say User A phones User B, on User B's phone User A shows up on the screen as you would expet, however, the phone onyl rings once and...
  13. AppleHead493

    External Call Redirection Costs???

    Hi All Just a quick one. I need to redirect incoming external phone calls to another external number. I'm doing this via VM Pro, where a whisper is played and then auto forwards to the external number. I was just wondering if there will be a charge involved in the redirection from our SIP...
  14. AppleHead493

    Internal Ghost Calls

    I seem to be having an issue with my AVAYA phone system, where handsets will ring out once from either internal users or external numbers and then drop instantly. All at random handsets and soemtimes they bounce to other handsets and then drop and will register as a missed call against the...
  15. AppleHead493

    Calls Waiting not working on CCR Wallboard?

    Hi Everyone All of a sudden, today it seems that the 'Calls Waiting' box on our AVAYA CCR Wallboard has stopped working and will not display the correct figure or light up when it is alerting. It is simply stuck on 0 permanently even though the current wait time is incrementing. The system...
  16. AppleHead493

    Ghost Calls again...

    Hi All Posted this a few months back, but the solutions provided didn't help. In short/recap, one of my huntgroups (2 agents) are having ghost calls on a daily basis. One handset will ing, they answer, they get a busy tone and then the call will bounce to the other agent, same thing happens...
  17. AppleHead493

    Current Wait Time ticking but no waiting call?

    Same again today, same hunt group... any ideas?
  18. AppleHead493

    Current Wait Time ticking but no waiting call?

    So I seem to be having a glicth with my wallboard where one of the hunt groups Current Wait Time counter will be ticking but no Call is actually waiting, it only sorts itself out aftr another call is presented. Info: - IP500 v2 - AVAYA 9.0.3 Here's a screnshot for a bettr idea.
  19. AppleHead493

    Call bouncing to 0800 number?

    Ok I think I've had a 'Derp/Blonde' moment, I had the dial number with a 9 prefix on the 0844 number... It doesn't need it. Just tested again and it seems to be working, i'll keep you posted. *walks away in shame, head in hands*...
  20. AppleHead493

    Call bouncing to 0800 number?

    Hi Holdmusic34 Here are the specs - IP Office/ VM PRO 9.0.3.0 - IP500 V2 9.0.3.0 Build 941 - System: SanDisk SD04G 4GB - Optional: Not Present Hope that's what you were after.

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