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  • Users: kovy
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  1. kovy

    Voicemail login while on speakerphone problem

    I have a new R11 install with VMpro and a weird issue. When using the phones (95xx) to access voicemail while on speakerphone the VM will not recognize key presses for password entry, I will get a password length error (if setting a password) or an incorrect password error (if a valid password...
  2. kovy

    Embedded VM AA not playing some greetings

    That did it, boy do I feel dumb. Thanks TouchToneTommy and intrigrant!
  3. kovy

    Embedded VM AA not playing some greetings

    Yes I have verified that recordings are all there, I've also deleted the AA and time profiles and re programmed them as well
  4. kovy

    Embedded VM AA not playing some greetings

    500 V2 9.1/9 ICR to HG 200, 3 rings to group members then overflows to group with a phantom user forwarded to a SC that activates AA1 - Open Hours Time profile set to M-F 8AM to 4PM assigned to play "Morning" Greeting - Closed Hours Time Profile set to M-F 4Pm to 8AM & Sat-Sun 12AM-11:59PM...
  5. kovy

    IPO 412/PRI not sending "called from number"

    I left the dial3k1 in place but added an "i" after the "S" and it works correctly, I'll have to assume the carrier changed something. Thanks for your help Ragnorak!
  6. kovy

    IPO 412/PRI not sending "called from number"

    Hi Ragnorak, Carrier is Century Link, the system and the account have been in place for a dozen years (or more), shortcode is typical: [8]N; Dial3K1 Linegroup 1 NS3605551212 Even omiting the "S" string results in a restricted number call on most occasions except for calls from a couple of...
  7. kovy

    IPO 412/PRI not sending "called from number"

    Hi Guys, I have an odd one - customer on a 412 (3.1.65) with a couple DS30s and using a PRI for all calls. In most cases callers were using a system shortcode for dialing, and the default called from number would populate to called parties, some extensions had user SC's to send specific called...
  8. kovy

    Bypass of account code for 911 calls

    I have an auto dealership with an older 403 on release 5.2, they want to implement mandatory account codes for the sales people's phones, so calls can be tracked by a 3rd party software program - which is easy enough, but the issue is that the 911 calls require an account code as well, which...
  9. kovy

    Embedded VM and IPO406v2 question

    Sorry, mistyped - I did mean overflow group not fallback. Thanks for the 'hint'
  10. kovy

    Embedded VM and IPO406v2 question

    Hi, Can this be done on a IPO Office 406v2 (5.0.18) with embedded VM? (Analog Trunk) Incoming call -> rings hunt group -> rings fallback hunt group -> then auto-attendant answers? Please provide any details you can if this can actually be done. Thanks
  11. kovy

    IP Office R5 SCN with R8?

    I have an IPO 500 R5 in an SCN with 2 other 500's (R5), can I upgrade one at a time to R8? I am using centralized VM, the IP500 with the VM attached would not be the 1st to be upgraded (unless necessary). Thanks
  12. kovy

    Block extn to extn calls on IPO 500 R5

    I have a multi-tenant system, all runs pretty smooth but lately one customer (ext 75xx) says that when they answer and then transfer using a USER button some of the calls go to another tenants extensions (ext 73xx), the other tenant has confirmed this, I can't see how this would happen, I have...
  13. kovy

    5610SW won't go into programming mode

    The phone does get a DHCP addy from our Bench system. I believe the PROCSTAT setting is restricting me from access 46xxsettings.txt, I just have to figure out how to force the phone to load a new file which disables the restriction
  14. kovy

    5610SW won't go into programming mode

    Once they have received a "46xxsettings.txt" file where the local admin feature was locked. Only with a "46xxsettings.txt" file you can reset this. Read the LanAdmin guide from Avaya. https://support.avaya.com/css/P8/documents/003683306 Sorry, perhaps you can direct me to something specific in...
  15. kovy

    5610SW won't go into programming mode

    I several 5610s that when plugged in, go immediately to DHCP and do not offer '* to program', they do not respond to 'MUTE reset#'. Any ideas? I have connected the phones to our bench system and they accept DHCP from it and work but this is not what the customer wants. TIA
  16. kovy

    Centralized VM ports

    Do you have the channel allocation set in the voicemail Administration - preferences " I don't see that setting in VMPRO/Administration/Preferences. In the main IPO that is licensed (8 Port) for VM Pro, in SYSTEM/VOICEMAIL, the channel reservation is 7 unreserved and 1 reserved for MB access.
  17. kovy

    Centralized VM ports

    I have a fully licensed (and working) 8 channel SCN between the 2 IPOs.
  18. kovy

    Centralized VM ports

    2nd site is set as centralized, I have an 8 channel SCN between the 2 IPOs.
  19. kovy

    Centralized VM ports

    I have an IPO 500 (ver 5.0.8) it has 8 VMPro ports licensed, it has a SCN line to another IPO 500, the 2nd IPO 500 is configured for centralized VM off of the 1st IPO500. The 2nd unit shows 4 VM ports in it's resource list within SSA, but is not licensed for any VM ports, we are having VM port...
  20. kovy

    44xx series phones on release 5.0

    Are any of the following phones compatible with release 5.x.x on an IPO 412? The 412 is currently on 3.1.65 and has been for years, but the customer wants the newer release version for SIP and other newer features. TIA 4424LD+ 4424 w/4450 DSS 4412 4406

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