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  1. stavros1965

    Can't record DISA message *36 on NCP500

    many thanks.
  2. stavros1965

    Can't record DISA message *36 on NCP500

    When I try to enter *36 to record the DISA message, I get the "Reorder tone". I think it may be that the extension I am on is not defined as a 'Manager Telephone'? The phone is a is PT (KX-D333 from memory, so it has the functionality). Do I simply need to define that extension as a manager...
  3. stavros1965

    NCP500 setting up 'answering' groups.

    Hey guys, thanks for all the info and help,... all working now. By-the-way, if I need "read the manual" advice, I ask my mum, so there's no need to tell me that; I only hit the forums when the books don't answer the Q's. Ta again. I'll take the advice and try even more stuff, autoresponder...
  4. stavros1965

    NCP500 setting up 'answering' groups.

    The ICDs were set up, but still only port 1 extension ringing on an incoming call; I think what was missing was the DIL table was not populated, which maps the trunk lines to the various extensions and groups via the various distribution methods, DIL, DDI, MSN. So I set each of the trunk lines...
  5. stavros1965

    NCP500 setting up 'answering' groups.

    Thanks,... I am and have been reading. In the Group Settings tab 3.5.1 , for the specific ICD group, do I need to set the 'Call Waiting Distribution' attribute to 'All' as opposed to 'Distribution'?
  6. stavros1965

    NCP500 setting up 'answering' groups.

    The help file won't open, it looks as though it did not install, when the app installed; hence my cry for help..... I am trying to source it,.. so I don't bother peops.
  7. stavros1965

    NCP500 setting up 'answering' groups.

    Yes I have the "Maintenance Console" software and am connected to the NCP via the maintenance port, also tried a bit via the handset. I was/am a bit confused over "tenants", "user groups" and "ICD groups". Could not see in which section the mapping was to be defined, in the "ICD group"...
  8. stavros1965

    NCP500 setting up 'answering' groups.

    Hi, I'm the UK, we have a new NCP500, with 3 BT (British Telecom) analogue trunk lines and an 8 port digital (wired) card. I want some or all of the extensions to ring on an inbound call, at present only one extension (port 1) is ringing, also the other extensions can't even pick the ringing...

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