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  • Users: BAC42
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  1. BAC42

    Voice Recognition

    here are four reputable products http://www.goldsys.com/index.php?load=content&page_id=165 http://www.telephonetics.co.uk/telephoneticsvip/solutions/products.jsp?ref=2&page=corporate http://www.nuance.com/autoattendant/ voicerite uses IBMs Speech rec product which in my experience works fine...
  2. BAC42

    Voice Recognition

    Hi There, I come from a speech recognition background having worked in speech for 9years. I would like to advise but iI need more information about what you wish to achieve. Are you a call centre with specific requirements or is this a central switchboard "replacement". Also where are you...
  3. BAC42

    Witness or Verint

    Hi All, I am a new poster to this forum... but thought I'd chuck in my t'pence worth in I believe that the reason that Verint bought Witness was two fold; the Avaya/Cisco relationship and WFM both of which Verint didn't have. Although there is some overlap, Witness products have features that...
  4. BAC42

    MOH the cheap way?

    Hi, You could always be really flash and use your VAL board as a MoH source. If you have a split site (like we do - 6 buildings in one city) we are about to implement the announcement grouping and digital music on hold features, they all have their own local source and no single point of...
  5. BAC42

    Message Waiting Indicator on Avaya SIP phone?

    Hi, My understanding of the SIP standard is that not every feature was set out in the standard. MWI was one of those missed out and to meet the requirement vednors have implemented this in different ways. Avaya and Counterpath have probably chosen different routes. SIP is a bit of a nightmare...
  6. BAC42

    Nortel Option11 for sale

    http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ih=002&sspagename=STRK%3AMESE%3AIT&viewitem=&item=120096654994&rd=1&rd=1 maybe it'll be of use as spares?
  7. BAC42

    Forced Call Work Codes

    sorry. Forced call work codes is supposed to stop the next call being presented to the agent until the agent enters a call work code. We have "normal" call work codes working elsewhere in the centre but this functionality isn't working... Thanks BAC42
  8. BAC42

    Agent Assist

    Thanks for your reply. However, unless I have mistaken your reply, that only allows for a single supervisor per skill. We have multiple supervisors per skill, how do we configure the system so that it finds an available supervisor for a skill, when we want to reconfigure the system from the...
  9. BAC42

    Agent Assist

    Hi, We are running a 250 seat call centre from a s8700 running CM3.1 and CMS-R12 using CallMaster V's. Agents currently have no agent assist button setup, but due to our heavily multi-skilled setup we would like the destination of the assist button to be a skill or supervisors which is...
  10. BAC42

    Forced Call Work Codes

    Hi, We are running a 250 seat call centre from a s8700 running CM3.1 and CMS-R12 using CallMaster V's. We would like to force agents to enter call-work-codes and we know the feature is there but can't get it to work. We have changed the "forced-entry of Stroke counts or work codes" to y, and...
  11. BAC42

    Tenant Partitioning and Multiple Music On Hold

    Thanks for that. We'll talk nicely to our reseller ;-)
  12. BAC42

    Tenant Partitioning and Multiple Music On Hold

    Hi, Yes, thanks I think it does help. Just to clarify... So the TN3 recieves TN3 music while in the queue, but the call is then transferred to an agent which is in TN1 (as their primary skill is with TN1), the call from this point would recieve TN1 music if put on hold ( and until passed to...
  13. BAC42

    Tenant Partitioning and Multiple Music On Hold

    Hi Everyone, I have a very specific query about Tenant Partitioning, I trust someone can help... We run a call centre with 6 brands, each wish to have their own MoH. However, nearly every agent is skilled in more than a single brand. Do agents have to be assigned to a Tenancy? If so, when a...
  14. BAC42

    MOH

    Hi, You could look at using solid state MP3 players (no moving parts = less likely to fail) as these are now very cost effective at about £10 per unit, plus mains transformers. Alternatively, if you wish to be able to remote manage them, then you could look at a multi-zone music player...
  15. BAC42

    copying Intuity Audix messages

    Hi, Thanks for looking! Is there a way to copy off the digital versions of messages left on a particular mailbox from an Intuity Audix. The unit is about 2 years old but I am unsure of the model. What format are these in? Thanks BAC42
  16. BAC42

    extracting voice mail messages

    Hi, Thanks for looking! Is there a way to copy off the digital versions of messages left on a particular mailbox from an Intuity Audix. The unit is about 2 years old but I am unsure of the model. What format are these in? BAC42
  17. BAC42

    re-visiting Multiple Music On Hold

    Hi, I hope you can clarify a few things on this. We have a requirement from our different brands for each having their own music-on-hold, as they're quite different demographics and branding. From reading through this forum I know of the following two methods: - Tenant Partioning -...
  18. BAC42

    VAL Board Grouping

    Hi, We are running 8700's and 8300's with 3 VAL Boards across the network on CM3.1 We are looking to get redundancy on Announcements. We have heard about grouping. The manuals don't describe the finctionality (well not that I've found), anyone got any experience of this? Thanks BAC42

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