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  1. AndersonTelecom

    No recording Softphone to Softphone call - 3rd Solution

    According to the recorder's support by checking the packages via Wireskark, the recorded calls have audio in RTP after the call connects. For calls between softphones, all protocol login information is sent, but after the call connect (be met), the logo without its RTP. The recording system is...
  2. AndersonTelecom

    No recording Softphone to Softphone call - 3rd Solution

    http://www.voxsolucoes.com.br/index.php/produtos/voxperfect#especificacoes
  3. AndersonTelecom

    No recording Softphone to Softphone call - 3rd Solution

    We have a recording solution for IP office 500 V2, which records all IP calls from extensions. In our structure we have 1608 machines, E129 and Softphone All calls are recorded by our system, except calls between extensions softphone. Follows conduct a softphone call to a trunk or extension 1608...
  4. AndersonTelecom

    Integration Voice Recorder x IP Office 500

    We have a recorder IP voice. I know the solution of the VRTX, and it's really good, but in this case we have to use the current. I need the voice recorder connects to the IP Office 500 and collect the information which the IP bound to this particular extension. Some tlpeter idea. Regards
  5. AndersonTelecom

    Integration Voice Recorder x IP Office 500

    Hi guys, I have an IP Office 500 V2 with IP extensions's and softphone. Let's get a voice recorder that need to update the IP information / Extension periodically (extensions take IP through a DHCP server client). How can I connect the Voice Recorder to the IP Office and get this information...
  6. AndersonTelecom

    SCOPE DHCP FOR AVAYA E129

    Hi guys, I have an IP Office 500 V2 system - 9.0.5 with IP extensions's 1608, and E129 Softphone. In this case, the client network will have a DHCP server, that will not be the IP Office. The client configuration team will use VLAN Voice Data and Vlan separadammente, and asked me to setup DHCP...
  7. AndersonTelecom

    Upgrade R8 to R9

    Thanks for the info. But what I have is information that only need to be with the R8 license to upgrade my system to R9. Could you send me a link / document that has this information. thanks a lot
  8. AndersonTelecom

    Upgrade R8 to R9

    The license appears as Valid on manager. I own the licenses essential R8, R8 and R9 Preferred Essential (PN 275 631 ). What other license have to have?
  9. AndersonTelecom

    Upgrade R8 to R9

    Greetings to all, I have a problem in a R8 upgrade to R9. In IPO500 V2, I have a license R8 and R8 Essential Preferred Edition license. R9 got a license recently and when we updated the system to R9, it informs me that the license is not valid. Could you help me? Thank U
  10. AndersonTelecom

    IPO 500 whit VPN - Lan-to-Lan

    Hello everyone, We are getting 2 routers with VPN PPTP, L2TP Server. IPSEC also is available on them. We have 2 IPO500 installed on different Internet sites.No IP External Fix. What better way to make a configuration in which the two sites close a VPN? Can we put a branch from one location to...
  11. AndersonTelecom

    VPN PPTP no audio one way

    Hello guys, I have an IPO 500V2 8.0. (61) with IP 192.168.0.10/255.255.255.0/Gw 192.168.0.1. Setup a PPTP VPN on windows server 2008 and access the IPO through a 500 External Public IP. A VPN gives me access to the entire internal network without restriction. I have a smartphone with a user...
  12. AndersonTelecom

    SCN with Públic IP - 3 Sites

    You would have some documentation that talks about this?
  13. AndersonTelecom

    SCN with Públic IP - 3 Sites

    With SIP trunks work?
  14. AndersonTelecom

    SCN with Públic IP - 3 Sites

    Hello guys, I have 3 units of IPO 500 V2 8.0, installed in different locations with IP Public (200.28.453.XXX, 200.28.113.XXX and 200.28.452.XXX). Are not DHCP. The IPs are fixed I need to know if an SCN network work through these IP with open internet. Thank you for your attention
  15. AndersonTelecom

    Send my prefix/Caller ID

    Yes, now is working perfectly. Thanks guys
  16. AndersonTelecom

    Send my prefix/Caller ID

    Ok,tfisher7us worked perfectly, but I have to put the 1Nsxxxxxx in each of the 100 extensions. Could tell me if I have put just as 2222, and the system automatically insert the extension after 2222. ie: 1N dial 1Ns2222 (XXXX) where (XXXX) is automatically inserted. Thanks again and
  17. AndersonTelecom

    Send my prefix/Caller ID

    Hi guys, how are you? I'm having trouble with my IPO 500 V2 8.0 with ISDN; extensions are in the range 3500 to 3599. The full number is 2222-3500. My phone provider needs to receive the entire amount (2222-3500), but is receiving only the extension number 3500. How do I send the entire number...
  18. AndersonTelecom

    Terminal Auto Answer - Hunt Group

    Hello friends, I can not activate the "External Auto Answer" in my attendants. I have configured an IPO 500 V2 - 7.0, with a hunt group configured for it. How should I setup? I created a button with the feature of "Terminal Auto Answer", but it did not work. What is the step by step, please...
  19. AndersonTelecom

    Busy tone not disconnect calls

    Hello everyone, I have problems with incoming calls, that after the service, are disconnected and are 30 to 40 seconds, generating a busy tone. Of course it could turn the call over the button or the hook, but it is a call center that has an IPO R.7 500. CCR whith VM-Pro are 100 agents. Set's...
  20. AndersonTelecom

    Transfer call before the destination address

    And Centrex Transfer?

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