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  1. RICHRICH36

    Intercom for Individual extensions

    It works for me on 4.0(7). Just tried it! Works great!
  2. RICHRICH36

    Transfer Directly to Voicemail

    When I try that it transfers the person to the prompt "please enter your mailbox #" it does it like they are trying to collect their voicemail and will not allow them to leave a message for the user. Basically we have callers that we want to send directly to a agents voicemail directly without...
  3. RICHRICH36

    Intercom for Individual extensions

    Ronromano, that is exactly what I am up against. I am preaching a IP over a Panasonic and everone misses their "universal" buttons. I will try your shortcode.
  4. RICHRICH36

    Intercom for Individual extensions

    This may be a stupid question but how do you turn on the internal auto answer? Is it in the phone or manager? They are 5410's
  5. RICHRICH36

    Intercom for Individual extensions

    Kwing, I tried that. It rings the other extension, they have to pick it up. I am probably doing something wrong. I have Action=dial.....Action Data (blank).
  6. RICHRICH36

    Intercom for Individual extensions

    It is possible with the Panasonic KX-TD and they are upgrading to IP. Granted they have a lot more buttons on the Panasonic. It is hard to tell someone that has been using a system for a while that they can not do something especially when I come in with the "latest and greatest"
  7. RICHRICH36

    Intercom for Individual extensions

    The problem with the "auto intercom" is that I want to use it for different extensions without having to use a soft key for every person. Basically what I want to accomplish is 1 soft key on every phone that a user presses with a extension number that will allow 2 way communication without the...
  8. RICHRICH36

    Intercom for Individual extensions

    You are exactly right, I did. Sometimes I get the language's confused. I am just getting in to the ip world. Thanks for your help.
  9. RICHRICH36

    Intercom for Individual extensions

    That works but it will not allow a two way conversation. Am I doing something wrong???
  10. RICHRICH36

    Intercom for Individual extensions

    Hello, I am trying to get used to Avaya's short codes so sorry for all the questions. I would like to put a soft key on everyones phone to page a person's intercom. I would like to hit a soft key then the persons extension to page them. I put the following codes in the action field...
  11. RICHRICH36

    Transfer Directly to Voicemail

    Hello, This may be an easy one but it has me stumped. What is the shortcode to transfer a call directly to someones voicemail? I have it as *88nnn.....#N.....Voicemail Collect. When the agent hits the code (*88) then presses the key for the other agent it transfers the call to the voicemail...
  12. RICHRICH36

    Firmware for Digital 30 and problem

    Ahhhhhh, downgrade then upgrade, makes sense. Thank you for the detailed instructions. Have a great weekend!!!
  13. RICHRICH36

    Firmware for Digital 30 and problem

    Thedoz, Thanks for the reminder, I totally forgot about the loader. How do I default the DS30 box??
  14. RICHRICH36

    Firmware for Digital 30 and problem

    Your right!!! That fixed it. That was simple. Thank you very much
  15. RICHRICH36

    Firmware for Digital 30 and problem

    Yes, I do have pro.
  16. RICHRICH36

    Firmware for Digital 30 and problem

    I just hooked up a Digital 30 box and upgraded it to firmware version 6.0(5) I was working with 2 DS-8's and now I need to upgrade. I removed the DS-8's and defaulted everything. The 500 software is 4.0(7). After I hooked up the DS30 my caller id is only 5 digits and some of the phones need...
  17. RICHRICH36

    Go directly to VM Pro

    Yes it sure is. Ronromano hit the nail on the head, my entry prompt got deleted somehow and that is why it was dropping the calls. Thank EVERYONE for your help...
  18. RICHRICH36

    Go directly to VM Pro

    No, I am a contractor. I am just getting in to the IP Office market. There arent many people in my area that do it. I just left a week training class but I must have forgotten some things.
  19. RICHRICH36

    Go directly to VM Pro

    That is what I did, sorry to confuse you. I have the start point--------->menu (2,3,4,2??) 2---------->transfer to 201 3---------->transfer to 202 4---------->transfer to 203 2??-------->transfers to the desired extension What happens now is that when someone presses 2,3,4 or the extension it...
  20. RICHRICH36

    Go directly to VM Pro

    Ok, I guess my ignorance will help others because for some reason the greating in the start point is gone??? That is the problem. Now, after the original greeting is played and they press the touch tones it drops the call. I will figure this out since you guys got me this far and I will let...

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