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  1. maxdiorio

    Multiple Issues

    New issue. Absolutely nothing has changed in the configuration, however today, no calls are getting to the AA. The line keeps ringing and being forwarded though our Hunt Group. When I dial in, I am still getting the No Free Channels Available message on Outgoing Group 0. Outgoing calls are...
  2. maxdiorio

    Multiple Issues

    Hi...I did the trace and tried to play back. I have 4 file, 2 about 4MB, and 1 about 1MB. One is a new log file from the midnight, the other is from a disconnect. When I try to play the files back, it only lets me play back about 10 minutes. Then it just sits there and does nothing.
  3. maxdiorio

    Multiple Issues

    I can't trace all lines in System Status though. You can only trace all on one trunk card. Would Monitor be better to keep track of everything going on? I'm not an Avaya expert, so I have no idea what I'm really looking for in the logs.
  4. maxdiorio

    Multiple Issues

    I have 9 trunk ports available and assigned to outgoing group 0, 2 connected but are out of service. This isn't a VM channel issue, as I just maxed out the VM channels and it's giving a different error message. We only have 8 phones in the office. It's a 1 in a million that all 9 ports are...
  5. maxdiorio

    Multiple Issues

    You don't get any "support" with Asterisk...but you have a community of tens of thousands of people backing you, like this forum. I've used the closed source implementation of Trixbox recently (Fonality), and it was excellent. You are right though, if the carrier isn't properly handling...
  6. maxdiorio

    Multiple Issues

    We actually have service provided by our local cable provider. They use VOIP outbound to their modem, and break the lines out into analog. I just got off the phone with them again, nobody has any idea of an actual time for disconnect. They asked everyone in the support office. All they said...
  7. maxdiorio

    Multiple Issues

    I did check clear down, but only on active calls. Every active call I monitored disconnects properly when they get past the AA. If the calling party disconnects while listing to the AA, the call doesn't disconnect immediately, it hangs on for about 20 seconds. I contaced our provider and he...
  8. maxdiorio

    Multiple Issues

    When looking at the System Resources, why are there only 4 VM channels? I think that's where my problem lies with the no free channels available. When I call in and the AA is playing, the system uses 1 Data channel, 1 VM channel and 1 Conference channel. Once a call disconnects, it takes...
  9. maxdiorio

    Multiple Issues

    I figured out my unable to get VM problem...turns out I missed a setting in the HG and calls were getting forwarded to nowhere on no answer instead of VM. As far as the free channels issue. # In Use Usage Congestion Data 48 0 0 0 VCM 0 0 0 0 VM...
  10. maxdiorio

    Multiple Issues

    Hi, I am still seeing the No Free Channels available warning in System Status. Also, today my users are complaining that they appear not to be getting any voicemail. They never go a day without getting voicemail. They have been out of the office since Friday afternoon and haven't received...
  11. maxdiorio

    Multiple Issues

    At that time, the other 3 lines were in an outgoing group 1 so I didn't think to include them in the total. Yes, we have 9 working lines now. So the IP500 can't have more than 8 lines in an outgoing group?
  12. maxdiorio

    Multiple Issues

    That's right. 11 total lines, 2 not working (not detecting loop current). 13, 14, and 15 are going to be in their own incoming group so they can have their own AA
  13. maxdiorio

    Multiple Issues

    Thanks. We'll see what happens. But shouldn't line 15 be OK in outgoing group 0? It is a working line.
  14. maxdiorio

    Multiple Issues

    I changed the the outgoing to 1 as well, and I'm still getting "No Free Channels Available". Are there any settings for analog lines that could cause an issue?
  15. maxdiorio

    Embedded Voicemail Collect for HuntGroup

    Thank you...worked like a charm. I figured that because it was a different code from *44 that there wouldn't be an issue, it would detect all 4 digits.
  16. maxdiorio

    Embedded Voicemail Collect for HuntGroup

    Everything I've read says I can create a short code to voicemail connect to pick up a hunt group using the embedded voicemail. I have Code: *4486 Feature: Voicemail Collect Telephone Number: "?Main" I assigned the code *4486 to a button on the phone. When the user presses the button, or...
  17. maxdiorio

    Multiple Issues

    I'll look into it.
  18. maxdiorio

    Multiple Issues

    Unfortunately, it's a remote site that I only get out to every few weeks. I have dialed in on each incoming line and am able to get to the Auto Attendent assigned. Can I assume that the no free channels and waiting for line issue are the same? I know channels can reference lines, but it can...
  19. maxdiorio

    Multiple Issues

    It appears that all calls are being closed properly when the call disconnects. I've had the No Free Channels Outgoing Group ID 0 message 117 times since yesterday I believe, when I reset the counts.
  20. maxdiorio

    Multiple Issues

    I solved my AA issue...turns out the last IT guy mislabled the incoming lines, so I was testing off the wrong line, and the other two lines aren't working. Grr. Anyway, so my next concerns are the Waiting for Line issue, No Free Channels issue, and the license issue. Our lines are provided...

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