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  1. bojones09

    CMS Report Editing

    Bingo. I did not know how to do that. I believe that will fix my problem. I will check when she logs into the system. Thank you Stinney!
  2. bojones09

    CMS Report Editing

    Thats weird, it works fine when I click on it. How do I verify the agent is part of the defined agent group in CMS?
  3. bojones09

    CMS Report Editing

    SELECT Statement: LOGID, LOGID, EXTENSION, AUXREASON, WORKMODE, DIRECTION, WORKSKILL, AGTIME, ACDCALLS, LOGONSKILL, LOGONSKILL10, LOGONSKILL2, LOGONSKILL3, LOGONSKILL4, LOGONSKILL5, LOGONSKILL6, LOGONSKILL7, LOGONSKILL8, LOGONSKILL9, LOGONSKILL11, LOGONSKILL12, LOGONSKILL13, LOGONSKILL14...
  4. bojones09

    CMS Report Editing

    No, nothing is showing. For example, it shows 10 people (the number) in the queue and when she leaves, it goes to 9. When she is logged in, it does not show her name, login ID or anything. It does not show her logged in or AUXed out. There is not even a column for her. I cannot figure it out.
  5. bojones09

    CCE Web Chat

    Hi All- I am having an issue setting up my WebChat for IIS on version 4.0.1. I have all of my databases setup correctly but I cannot get the Web Chat Remote Service to Start. It keeps showing disconnected. I have reviewed the PDF document and have all the settings setup correctly and the...
  6. bojones09

    IVR

    Hi All- I am currently using Eclipse 3.2 for creating and editing IVRs for our company with the Avaya Voice plugin. We are currently on version 3.x. I am brand new at this and need alot of help. Do any of you have any helpful websites for creating an IVR and actually understanding it. Thanks...
  7. bojones09

    CMS Report Editing

    Hi All- I have a strange issue going on in our Intergrated report for CMS 13.0. The guy before me created a custom report for integrated and it lists all of the queues and the agents name. I have an agent that logs in and takes calls but her name does not appear at the bottom where the other...
  8. bojones09

    CMS Report Editing

    Hi All- We are currently using CMS 13.0 for our Avaya reporting tool. I am new at my position and the guy before me created a Multi Agent Multi Skill Historical Daily Report. I have been asked to change the PhantomAbondon to 25 seconds. I have went into the report and tried edit it but did not...
  9. bojones09

    Stop the phone from going to AUX Mode

    I checked our vector and we are not using RONA. So if I install IP-Agent software on the users computer then she can control her phone at work with the software on the computer?
  10. bojones09

    Stop the phone from going to AUX Mode

    I have a sales agent who sometimes needs to work from home and she is logged into her phone at work. If she misses a phone call from the Sales HuntGroup then it goes to AUX out. Then she does not get any more calls from the HG until someone logs her back into the HG. Is there any work around...

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