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  1. whiteta

    Avaya Aura CM SIP - External MoH invites

    Well, unfortunately none of this was my decision. This is what the business chose to do from a third party developer. I just get to make sure that everything can talk to each other on the appropriate ports and all that fun firewall stuff. This CrossX solution includes a Web server, database...
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    Avaya Aura CM SIP - External MoH invites

    That's pretty much what I thought, I haven't been able to google anything or find anything in the manuals about an option to shut that off. They are looking in the SIP header, pulling ANI, and UUI data that is passed along from a third party IVR system. Here's the call flow: Incoming call...
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    Avaya Aura CM SIP - External MoH invites

    Hello, I am working with a third party vendor who is using a SIP PBX software package to act as a CTI solution in our environment. The software is known as "CrossX", and it is set up to take data from a SIP header and use it to perform screen pops to our call center agents. They are doing some...
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    Avaya Interaction Center 7.3.4 getting broken by MS Office 2016 upgrade

    We recently upgraded out Avaya IC environment to version 7.3.4, and now our desktop folks are pushing out upgrades to Microsoft Office 2016. I now have several desktops that Avaya IC won't connect and log in anymore. We get the "Database Login Failed" error almost immediately after clicking ok...
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    Looking for someone with knowledge of Apropos IVR integration

    We have a site that is using an older NEC 2000 pbx, which is connected to an Apropos/Syntellect IVR server using analog ports. We are in the midst of converting the site to an Avaya G450 gateway registered to our main Avaya core, using VoIP. I have to determine how we go about integrating the...
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    IP Office 406 V2 upgrade question

    Thanks for the input, I do appreciate it! I will keep digging, its out therre to be found! Have a great day!
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    IP Office 406 V2 upgrade question

    THanks for the pointers gents! I have the unit upgraded to 5.0 and will remain there so I don't have to purchase licensing for IP phone support. Intrigrant, you mentioned that the Media Card needed to be be upgraded separately, are you referring to the compact flash card? I thought that was...
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    IP Office 406 V2 upgrade question

    Thanks for the "point in the right direction" Intrigant! I appreciate the constructive support.
  9. whiteta

    IP Office 406 V2 upgrade question

    Ok........number one......I am a Telecom Engineer and work with the higher end Avaya gear for a living and have been in the business for 25+ years, running the gamut from POTS to digital TDM, H.323 IP and now SIP. Number two.....I am using this system for my home office system (a geek has to...
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    IP Office 406 V2 upgrade question

    I am upgrading from my older IP Office 403 system to an IP Office 406 V2, with VCM8 module and the compact flash for VM. Its currently at release "IP 406 DS 3.2 (61)". Is there anything to be gained by upgrading to a later version, like 4.x or 5.x? If so, what version should I go with, where...
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    IP Office 403 basic control unit - what would I need to get to support IP phones?

    [peace]I'm a voice systems engineer for the company I work for and we have a large Avaya VoIP call center system that I support distributed in the U.S., India, Philippines. I work out of my home office and use the IP Office system and was just wondering what the IP phone capabilities were for...
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    IP Office 403 basic control unit - what would I need to get to support IP phones?

    I have an IP Office 403 base control unit that I use for my home office system. Currently I am using 2420's and 64XX series digital phones on it. What would I need to get and where would I find it, as far as being able to deploy IP phones? I assume some type of license key or dongle?
  13. whiteta

    Avaya 2420 digital phone - keeps trying to connect to TFTP server

    Westi, Something weird occurred after the 2420 came up and started working following the reboot of the IP Office controller. All programming had defaulted, I was back at square one with everything, all the station programming, line configurations.....gone. Was this due to plugging the 2420...
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    Avaya 2420 digital phone - keeps trying to connect to TFTP server

    Never mind, I figured it out! I rebooted the IP Office 403 and when it reconnected, it downloaded firmware and the phones working fine now. When in doubt......reboot! :0 )
  15. whiteta

    Avaya 2420 digital phone - keeps trying to connect to TFTP server

    Here's the deal. I have an IP Office 403 module, not using any IP phones, just have a combination of 6408's, 6416's. I picked up a 2420 and plug it into a working port and its displaying old information from the previous user I imagine, and its waiting for a TFTP server connection. If I'm...
  16. whiteta

    Avaya 2420 digital phone - keeps trying to connect to TFTP server

    Not to sound stupid here, but I'm supposed to be able to use the Avaya 2420 digital on my IP Office 403 that I use for my home office system. Do you have to apply different firmware to the 2420 to make it a digital set vs an IP phone?
  17. whiteta

    IP Office 403 configuration issues

    Hey guys! I just received and installed the ATM4U (universal - newer card than what I had) and its good! Came right up as an analog trunk interface. So, I am a few short minutes away from having my home office phone system back in business. Thanks for all the help on the forum! I did an...
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    IP Office 403 configuration issues

    Hey Matt, makes no difference. Thinks its a PRI30 board. OY!
  19. whiteta

    IP Office 403 configuration issues

    Hey Matt, yes the card was installed properly. I have a newer version, the ATM4 Universal coming and should be here by the 8th. Other than this issue, the 403 is working fine. THanks for the input.
  20. whiteta

    IP Office 403 configuration issues

    Ok, in one of the previous posts someone mentioned..... "You did step through the 3.1.99 loader didn't you? Odd things happen if you don't" Which is why I was asking about the loads. I think my best bet here is to wait for the other ATM4U board and see what that one does. *sigh* :0

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