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  1. MSLORIEANN

    Call Barr

    Thank you icet500
  2. MSLORIEANN

    Call Barr

    We have a new customer that we just installed an IP OFFICE R11 for. On their previous system, they said they had the capability to Barr phones that were abusing the system from making calls for a period of time. Don't ask why they didn't fire the person. I know we can do this from SysAdmin...
  3. MSLORIEANN

    2 questions about queuing

    While you can have both queue position and wait time, I have found the "wait time" variable promotes unhappy callers. Stick with queue position! If I am the 2nd caller in a queue and the average wait time is 30 seconds and with my call the time keeps expanding to 2 minutes then 3 minutes....I...
  4. MSLORIEANN

    Auto dialer For IP Office

    This sounds like a job for Computer Instruments, Inc. They are a devconnect partner. www.instruments.com
  5. MSLORIEANN

    Analog Lines and IP Phones

    We have run the Impedance Match many times over and over again, but the echo and jitter always return, perhaps the vendor is crap. This customer has the V1 cards, I wondering if the V2 modules made that much of difference.
  6. MSLORIEANN

    Analog Lines and IP Phones

    Has anyone installed IP Phones on an IP Office with analog lines since the V2 Combo Card 700504556 and the V2 Analog trunk module was released? I was told that it would be the answer to the Echo and Jitter that caused previous installations to fail. Anyone with experience?
  7. MSLORIEANN

    Leave Message for Other Users in VM Pro EASIER

    Ok shoot me! This is what I use to direct transfer to a voice mail box! Thank You!
  8. MSLORIEANN

    Leave Message for Other Users in VM Pro EASIER

    I have a new customer that had an Intertel system on that system to leave a message in another users voice mail it was quite simple. He simply picked up his extension handset and pressed 6 dialed the other users extension number and pressed 1 to skip the users greeting and left the other user...
  9. MSLORIEANN

    IPO Partner Edition 6.1 Auto Attendant Answers but doesn't play greet

    I recorded (and saved) where ever possible. And Alas it works fine now. Thank YOU
  10. MSLORIEANN

    IPO Partner Edition 6.1 Auto Attendant Answers but doesn't play greet

    R6.1 I am using only one Auto Attendant, the calls follow the programming, which is set for delay for 4 rings. The System answers after 4 rings but doesn't play the greeting - You get silence. If you press the selector codes it takes you where the system is programmed for and it sends you to...
  11. MSLORIEANN

    Partner R7 Time / Caller ID

    When did the Partner ACS start synchronizing the time from the caller id info? My customer has a R7 and they just activated caller id - the time isn't syching. Is there something we can turn on? Is there a patch? Thank You
  12. MSLORIEANN

    Wall Mounting a 1400/1600 Phone

    Thank you rr95.
  13. MSLORIEANN

    Wall Mounting a 1400/1600 Phone

    Thank you all for your input. Does anyone have the part number for the wall mount for the 1408. The 1608 will not work. I have lots of descriptions but no part numbers Jenne hasn't responded to our request, they are researching it and Catalyst gave us the 1600 series part number that doesn't...
  14. MSLORIEANN

    Wall Mounting a 1400/1600 Phone

    Thank you, I have a call in to Avaya now to get the part number and cost.... I hope this only bad news for our first 500v2.
  15. MSLORIEANN

    Wall Mounting a 1400/1600 Phone

    Hi all! This is the first time I have sold a 1408 set. The product description said this is wall mountable and to flip the mounting stand. Now that I have the units, I do not see how this will work. Anyone have any tips or clues on how to accomplish making this a wall mount set?
  16. MSLORIEANN

    Queuing for users

    You are so right, the 2nd CA was required - reserved. Our lead programmer devised the solution, which included transferring to short code (new to R5).
  17. MSLORIEANN

    Queuing for users

    OLDFREE solution works! The only gotcha only using 1 call appearance (otherwise the phone is never busy).
  18. MSLORIEANN

    Queuing for users

    What if we down rev'ed the system?
  19. MSLORIEANN

    Queuing for users

    Thank you one and all. Tlpeter I was afraid that would be the only answer. Why couldn't they have a queue timer and a voice mail timer!
  20. MSLORIEANN

    Queuing for users

    I am working with IP office 500 (5.0) and Voicemail Pro (5.0) All of my users have their own DID's. I'm trying find the best way to queue callers independent for each DID. For instance, call flow would be as follows: If the user is on another the call the caller would hear.... "The caller...

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