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  1. ManDark199

    Salesforce IPOCC Call Center Adapter shows agent stuck in call

    Sorry, perhaps I didn't know what you meant by your last question. We have SIP and PRI trunks. Most of the calls that these agents are going to be taking through Contact Center are going to be from our PRI trunks. Yes.
  2. ManDark199

    Salesforce IPOCC Call Center Adapter shows agent stuck in call

    No, we mostly have digital stations and IP stations. In this instance, it is an IP Avaya 9611G. The only analog trunks we have are for fax machines, elevator lines, etc.
  3. ManDark199

    Salesforce IPOCC Call Center Adapter shows agent stuck in call

    This problem has been a hard one to track down/troubleshoot. Basically, this agent takes a call and then call is over and customer hangs up. Sometimes the call will get stuck in the agent's Adapter. The desk phone has no call. However, despite what the agent sees on his screen, the...
  4. ManDark199

    IP Office CCR Reports Tabs broken / fixed

    I just wanted to throw this thread out there for anyone who comes across this problem. I went through as many Tek-Tip posts and google searches as I could find on this, but couldn't find an adequate answer to this until after a good deal of digging around. I hope this helps someone solve their...
  5. ManDark199

    Overflow while still ringing original HuntGroup

    Thank you.
  6. ManDark199

    Overflow while still ringing original HuntGroup

    Thanks to all those who provided professional support; no thanks to anyone else who ridicules. What your suggestions have ultimately led to was my first assumption-- that there wasn't really a way to do this without micro-managing the users group and extensions manually. I had hoped that...
  7. ManDark199

    Overflow while still ringing original HuntGroup

    tlpeter- That's what I thought I should have been able to do. However, IP Office doesn't give me the option of adding users under the Overflow. Only Groups. So, what I run into is that I can only choose hunt groups. It won't let me choose the Operator hunt group, and I can't manually input...
  8. ManDark199

    Overflow while still ringing original HuntGroup

    I've tried doing that. However, when I go to select the Overflow Groups, the original Operator Group isn't an option to select. So, essentially, I can't overflow back to the original HuntGroup, just to alternate ones. I hope that makes sense. Hence me trying to work other options to get this...
  9. ManDark199

    Overflow while still ringing original HuntGroup

    ManDark199 (IS/IT--Management) Mar 1, 2011 So, I've searched several of the forums for how to do this, and have either overlooked something, or haven't been able to find a solution. I'm using IP Office Manager 7.0, and VM Pro Client 5.0. Basically, what I'm trying to do is set up my system to...

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