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  • Users: csalt
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  1. csalt

    Release 11.1. SP1 is out

    There is a known issue in release notes on Media Manager service not started after the upgrade. Has anyone encounter this? Anyone manage to fix this or getting the CP from Avaya?
  2. csalt

    Media Manager Restore from Backup

    Hi all, Has anyone manage to restore Media Manager backup to r11.1? Was trying in the lab, 1. Create a backup using Web Manager from ipo se r11.0.4.3 to a remote server 2. Install a new ipo se r11.1 3. Power off the r11.0.4.3 IPO. Change the r11.1 ip to be the same as r11.0.4.3 4. Select...
  3. csalt

    Chronicall with IPOSE

    1. Yes, the system is running IPOSE r10.0... So looks like Chronicall is not able to work well with r10.0. No confirmation from the support on this though. 2. Well, when the user login remotely, they are using remote local trunk to call out and there is nothing routed back to the original...
  4. csalt

    Chronicall with IPOSE

    Has been running Chronicall v3.10 with IPO SE r10.0.x (Primary server plus 3 IP500 gateway as expansion systems) for few months and encountered few issues with the Chronicall that showing incorrect info. Not getting very productive response from the support so far. Hope some of you who...
  5. csalt

    IPOCC WebUI Screenpop

    yes the URL actually works if access directly via browser with those special character in the URL... those are actually ascii encoding where %3D represent "=" Of course we tried http://www.customercrm.com/data=phone_number=12345678 but with "page not found" from the web server
  6. csalt

    IPOCC WebUI Screenpop

    This should be the actual URL pops on agent's screen http://www.customercrm.com/data=phone_number%3D12345678
  7. csalt

    IPOCC WebUI Screenpop

    We tried few ways E.g. http://www.customercrm.com/data?phone_number=%3D%CCK_Calling_Address% http://www.customercrm.com/data?phone_number=%%3D%CCK_Calling_Address% http://www.customercrm.com/data?phone_number=\%3D%CCK_Calling_Address%...
  8. csalt

    IPOCC WebUI Screenpop

    URL entered as whole string with "%3D" as part of URL
  9. csalt

    IPOCC WebUI Screenpop

    Hello Not sure this has been asked... Basically we have issue popping up the URL from CRM (to be specific it is Microsoft Dynamic CRM). We notice the issue with the URL because it contain "%" sign in it, and this "%" is part of the query and is not able to be removed. E.g...
  10. csalt

    Fail to login to App Server and VM Pro

    Hmm... no one having the same issue before?... anyway, just noticed the Administrator password set in VMPro userlist.dat, WebManagement has nothing to do with the Linux "Administrator" login... no matter how I change the Linux Administrator password, i'm still not able to login my...
  11. csalt

    Fail to login to App Server and VM Pro

    Hello, Need some helps on the Application server and VM Pro access. I have Application Server 9.0.5 setup with VM Pro, OneX Portal, and ContactRecorder. All these services are running fine. Due to security reason, I've changed the access password to WebManagement of Application Server, VM...
  12. csalt

    IPOCC on VMWare

    Thanks Denny for the input... Not familiar with VMware setup actually, but still curious of the requirement of "Only Single NIC to be enabled" in IPOCC server. Just wondering any issue if I have 2 or more NIC enabled in the IPOCC Windows Server. Anyone running that setup in production?
  13. csalt

    IPOCC on VMWare

    Hello all, just wondering anyone deployed IPOCC in VMware environment? Customer is looking at managing the IPOCC with vCenter/vMotion and was told that will need to put in additional NIC for VMware backup etc. Will the additional NIC causing problem with IPOCC? As the document stated only 1 NIC...
  14. csalt

    R7 and Up Control Unit Master Default

    Hello DTGMI, Don't mind sharing your solution to your original post? Thanks

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