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  1. PhonesTech

    Remote Phone issues

    Hi Mike, It's the remote phones connected to the MX firewall.
  2. PhonesTech

    Remote Phone issues

    Hi Guys, We have an IP office 500 v2 on R11.1.3.2 with J179 SIP phones. Everything works fine on local network and remote. Only issues we're running into is with Meraki MX firewall. We have 2 internet connections on this firewall. The primary internet usualy goes offline once every couple days...
  3. PhonesTech

    J179 phones are showing "Acquiring Services" after certificate was regenerated

    Thank you for confirming.
  4. PhonesTech

    J179 phones are showing "Acquiring Services" after certificate was regenerated

    So, any client that's using Avaya self signed certificate will have to reset the phones unless they get CA certs?
  5. PhonesTech

    J179 phones are showing "Acquiring Services" after certificate was regenerated

    Hi guys, we've ran into this issue with different clients where if we re-generate the certificate in IP office (Multiple versions of 11.0 and 11.1), the phones stop working after a day or two or after a reboot. The phones screen shows acquiting services and only way to get them working again is...
  6. PhonesTech

    Avaya IPO Yealink BLF feature keys.

    I found the post you're refrencing, https://yealink.com.sg/news1/yealink-ip-phones-are-now-fully-compatible-with-avaya-ip-office-system/ This post is from 2010 and the phones worked as generic SIP devices (not fully compatible with all features)
  7. PhonesTech

    MS Teams with IP office - Multiple domain

    Hi Guys, We have a client that has IP Office R11.1.3 working with ASBCE version 10.1.2.1-84-23872 for MS Teams integration. It's working well, the client has recently acquired another company and wants to integrate them to their system. Does anyone know if we can achieve this with multiple...
  8. PhonesTech

    IP DECT no longer accessible

    This should help: https://www.tek-tips.com/threads/tls-certificate-issues-with-web-self-admin.1821183/#post-7547655
  9. PhonesTech

    Which CA to use for Server Edition Certificate

    Hi Everyone, We're implementing Avaya IP office Server Edition with Avaya Workplace applications. We've used self signed certificates for a long time. I'm new to CA certificates, but from the online reading it seems we can't get a certficate with IP addresses. Just wanted to see is there any CA...
  10. PhonesTech

    Vodafone SIP Trunjk Setup

    Hi John, Since you have internal IP for IP Office, there must be a external router/firewall connecting you to internet. You'll need to open and forward ports from your external router/firewall to IP Office. Leave the IP Office firewall to default. Port forward below to Avaya IP Office Address...
  11. PhonesTech

    Vodafone SIP Trunjk Setup

    It seems your firewall might be causing issues as STUN is showing it "Blocking Firewall". Have you opened the necessary ports?
  12. PhonesTech

    Avaya Calling for Microsoft Teams: cannot load contacts

    Hi LCGmx, It's a known limitation. see attached from the https://support.avaya.com/css/public/documents/101078726 page 11.https://files.engineering.com/getfile.aspx?folder=9c204dca-cf65-40dc-aab1-75417d0bcaf2&file=Screenshot_2024-05-10_133528.png
  13. PhonesTech

    Remote J100's - New/Renew TLS Certificates

    Hi DSM600RR, were you able to get an answer to this inquiry? I'm running into the same thing with remote phones. Do we need to reset the phones everytime certificate is regenerated or is there any other process we can follow?
  14. PhonesTech

    Call transfers not working from MS teams to IP office via SBCE

    Hi guys, We have Avaya IP office 500 v2 11.1.3.1 with SBCE 10.1.2.1-84-23872 working with MS teams. It was all working fine until last week. Now call transfers are no longer working from MS teams back to IPO. I checked tracesbc traces and getting SIP Error 404 Not found from MS teams after the...
  15. PhonesTech

    Embedded Voicemail - Recording Stopped, Nothing to Approve

    Is this an existing install and was it ever working? If existing what changed? Check to see if any user mailbox is full. If it's a new install or happened after an upgrade maybe upgrade to the latest version on IP OFFICE. If I were in your shoes I'll definitely try creating a new config with...
  16. PhonesTech

    Avaya IP office Reboots with Avaya Workplace apps

    Sounds Good. Please let me know how it goes. Good Luck!
  17. PhonesTech

    Avaya IP office Reboots with Avaya Workplace apps

    Hi there, I am not sure if anyone else is experiencing the same but we have multiple locations, all are independent from each other on different releases of IP Office 500 v2 11.1. all locations are rebooting once a month or every couple of months with the same errors (OSMemPool::Allocate Out of...
  18. PhonesTech

    Certificate question for IP500 w/SBC

    1. First regarding the RootCA, I just downloaded the PEM from the IPO server and name it IPO_RootCA.crt. Is that correct? Yes, That's correct. 2 Is there any changes that need to be made there? No changes on these Root certificates 3. that is what is installed on the SBC? Yes, for...
  19. PhonesTech

    ASBCE - Initial Setup

    Hi Guys, I'm setting up my first SBCE 10.1.2 with IP Office 500 v2 11.1.3 SP1 remote phones(J179 and Avaya Workplace) and Microsoft Teams. I have it setup and remote phones are working. However, having 2 issues, 1. I can't get the presence working (Calls are fine) on Avaya Workplace v3.35. - I...
  20. PhonesTech

    IPO 11.1.3 and Workplace IOS

    There's a CP available for this now. Contact Avaya support to get it.

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