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  1. Revzer

    Hipath 3500 - After MOH - default message "The extension is busy, please call back"

    Only 'intercept after announcement' is ticked, not the no suffix dialling.
  2. Revzer

    Hipath 3500 - After MOH - default message "The extension is busy, please call back"

    So if I go to the EVM tab and go into Additional Settings. The automatic Attendant on 60 has an Intercept under the Action column to Call Number 31. Which is the group of phones that rings originally when you dial in.
  3. Revzer

    Hipath 3500 - After MOH - default message "The extension is busy, please call back"

    I'll try and answer these as best as I can, because a little of that went over my head. The system is a Hipath 3350. The incoming DID (438980) is against Call No. 60 (Virt. Port) on the Station tab. (Type:Standard) 60 is the mailbox number I call to change the 'Please wait' message. On the...
  4. Revzer

    Hipath 3500 - After MOH - default message "The extension is busy, please call back"

    Samduo, that somehow made it so when I called it rang for 5 rings and then never made it to the automatic message or the MOH, it just disconnected straight away. I've reset it to back how it was in the Target 2 and 3 slots and it works as it was doing before. All I'm looking for is for when it...
  5. Revzer

    Hipath 3500 - After MOH - default message "The extension is busy, please call back"

    Firstly I must stress I really just do basic maintenance on a work system that our previous comms company just left us in the lurch with. I am learning more as every month goes by however. To understand our incoming call structure, it basically goes as follows; Incoming calls ring for 5 rings...
  6. Revzer

    Logging in to HiPath 3500 remotely.

    Hi there, Our old telecomms engineer used to log into our hipath 3500 remotely to make changes, but now that engineer has disappeared and I've taken over on an amateur basis. This Hipath is not connected to the internet or modem that I can see; As the only wires in are telephone extensions to...
  7. Revzer

    Wiring in a new POT line, HiPath3500

    Thankyou for the reply. My first step was to physically wire an extension into the card on the HiPath and then check the line after I'd done that. My question was more, is there any other things I need to do after doing the physical wiring? Many Thanks.
  8. Revzer

    Wiring in a new POT line, HiPath3500

    Hi there, After taking over a Hipath3500 no longer serviced by our telecomms company at work, I went to learn how to very basically maintain the system. I now want to add a new POT line to one of the free slots on an extension card. Once I wire up the blue, and blue striped pair into an...
  9. Revzer

    Automatic Night Service / Special Days

    So the Night Serice programmed button on the Openstage will over ride the automatic settings whilst activated; and then it will default to the automatic settings once the programmed button is released?
  10. Revzer

    Automatic Night Service / Special Days

    I'm wondering if the Hipath Manager E is either missing something or am i just missing what section of the software to use to achieve what i want; it is more than likely the latter. I have set up Automatic Night Service perfectly for a normal 7 day working week for us. Which is anything outside...
  11. Revzer

    MOH - HiPath 3550

    I'll definitely save a .KDS before, if that's the way to do it. I had a look down the side of the motherboard, and the only PCB edge connector I can see is directly underneath the Serial port. It looks the same size as the edge connector on the card I've ordered. Things are coming together nicely.
  12. Revzer

    MOH - HiPath 3550

    Thankyou for finding that, that should make sense when the card arrives hopefully. Is there a way to safely power down the hipath, or do I switch it off?
  13. Revzer

    MOH - HiPath 3550

    Thank you for that. I am looking at this card... http://www.ebay.co.uk/itm/Siemens-EXM-S30817-Q902-B401-Announcements-Music-on-Hold-module-Free-post-/292007144284?hash=item43fcfb6b5c Im guessing you wire from where the white clip is and the red and white wires sticking out? It seems I need to...
  14. Revzer

    MOH - HiPath 3550

    I am really interested in trying to fit one of these EXM cards. So as i look at the system which is wall mounted, i am looking at the left side underneath the analog extensions...I am guessing it should be obvious from there. I have three questions if you could answer these the best you can...
  15. Revzer

    MOH - HiPath 3550

    After receiving such a brilliant response to my last query i thought i would try something which could possibly be a little more complex; well, for me. When our old engineer was setting up our system, i asked him if we could have some pre-recorded audio playing as MOH; like a WAV file or...
  16. Revzer

    Adding extensions

    I must thank you for your swift replies, it is much appreciated. When I'm back in the office I will check the wiring on our digital line phones. We have 5 Openstage 15 Ts and the rest analog DECTs. So really, if I have wired the phones in correctly, and then extract the KDS file it should show...
  17. Revzer

    Adding extensions

    After reading through this forum this seems like a very common story. I have a HiPath 3550 system which our new telecoms company won't support and the last company and engineer have gone bust; so I am trying to learn the system. I have managed to get the Manager E software, connect with a NULL...

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