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  • Users: bparr
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  1. bparr

    Call routing help

    The main number for my company, routes to hunt group 2 (ext 3560) with coverage path 4, which rings attd then goes to voicemail. The night service for hunt 2 is set to 3561, which has a coverage path that points directly to voicemail. The problem is when we set hunt group 2 to night service...
  2. bparr

    Denial event 1178

    All the hardware with the exception of the cabling between the switch and her desk has been replaced. It may be a software issue but she doesn't want to loose her extension and that seems to be the problem.
  3. bparr

    Denial event 1178

    I had removed her phone and duplicated a user who could call this number. I just moved her to a new port on a new card and she still cannot call out. The problem has to be her extension. Where might there be a block on her extension?
  4. bparr

    Denial event 1178

    Yes all use the same trunk.
  5. bparr

    Denial event 1178

    As mentioned in the previous posts, her cos and cor are identical to another phone that can call. and if I set a button on my phone as a bridged appearance, I cannot dial the number on the appearance. Plus and I did not mention this already, I did try a new phone. Still stumped.
  6. bparr

    Denial event 1178

    When I put a bridged appearence of her phone on mine, it does not go through. when I put a bridged appearance on her phone of the other person, it dials fine. the problem apears to be with her extension?
  7. bparr

    Denial event 1178

    I have one user who when she dials a specific long distance number, she just gets disconnected. I did a trace on her station and found a denial event 1178. I have looked around and most posts refer to the ARS. The person right next to her can call it. Both stations are set up exactly the...
  8. bparr

    coverage to VM

    Got it. the first code I tried must not have been a good one. found one that did work.
  9. bparr

    coverage to VM

    I have a feature access code field for that. I tried *88. How do you use it? I tried having her hit transfer, *88 transfer but when she hit *88 it gave her an error tone.
  10. bparr

    coverage to VM

    Okay the boss wants his phone to forward to the admin if he doesn't answer in 2 rings. If the admin doesn't asnwer the call goes to VM. I set up a coverage path for the two points. the problem is if the call goes to the admin and she wants to send it to the Boss's VM, how does she send the...
  11. bparr

    REmote access and caller ID

    How do I use FNEs to mask my outbound cell calls. in my scenario, off site "on call" staff could return calls in a way that the caller ID would show (regardless of what cell number is placing the call) our after hours support number. Which would be set to forward to one of the "on call" people.
  12. bparr

    REmote access and caller ID

    Oh it is a Definity 8500
  13. bparr

    REmote access and caller ID

    I have a remote access line set up and am able to use it to place calls from an ofsite phone through our system. The problem is that the caller ID of the ofsite phone gets passed through the system. Is there a way to change the caller ID or at least block it? I know I can change caller ID for...
  14. bparr

    call fwd by FAC not working

    Thanks so much AvayaTier3! The COS did have console permisions. I don't know if this was changed recently or if I just never tried forwarding without a button with that particular COS. Again thanks!
  15. bparr

    call fwd by FAC not working

    I used to be able to forward calls using the FAC. Not sure when it stopped working but now I can call forward using a programed call-fwd button, but when I use the FAC I never get the three tones. It does not matter if I try to forward to another extension or to an off system number, either...
  16. bparr

    Agent aux out time

    Same reason to aux out after an incomming call. to finish up notes and get ready for the next call.
  17. bparr

    Agent aux out time

    refering to the ACW interval. is it possible to set an ACW interval for after an outgoing call?
  18. bparr

    Agent aux out time

    I know I can set the amount of time that an agent is automaticly auxed out after an inbound call, but is there a way to have an agent auxed out for a period of time after an outbound call?
  19. bparr

    paging question

    is the TAC field the number that you use to access it? WHat does TAC mean. the other place I have seen it is in list trunk and use in the list trace tac.
  20. bparr

    DID - can't find?

    Is there any way to run a trace command that will actually show the DID information coming from the CO?" Try list trace tac, from my above post.

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