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  1. pndscm

    SG T1 Boot loop after factory reset

    As the SGT1k boots, there is a point where you have about 3 seconds to stop the process. I think you hit Escape. Then you can get in and do some 'setenv' commands that mimic the menu that you normally get after bootup. I think you should be able to Google the 'setenv' commands.
  2. pndscm

    Split Corporate Directory by Site

    Is there a way to limit the Corporate Directory on the phone to a single Site or does it only show the whole Corporate Directory?
  3. pndscm

    Cisco vlan trunking and spanning tree protocol

    Cisco's run per PVST or Per VLAN Spanning Tree. You should set up your 4500e as the root bridge for all the vlan's.
  4. pndscm

    Program *1 on CME

    You could do num-ex *1 (external number)
  5. pndscm

    ShoreTel Call Recorder installation issue

    This was an issue with the version of CallRecorder 2.1.6 needing the ShoreWare server to be integrated with AD. A new version allows it to be installed without AD integration. The new version 2.1.7 should be out soon for download.
  6. pndscm

    Configuring FXO/FXS using MGCP

    Once you have the 29XX router setup as MGCP and registered, you can just click on the link under the Gateway and add the info for the FXS or FXO there.
  7. pndscm

    ShoreTel Call Recorder installation issue

    I am trying to install the Call Recorder App on a ShoreTel 13.1 system. The install runs through and then the poppup asking for a Username and Password pops up. First it told me the Username Password was invalid . I built a new user inside Director with Administrator rights first and I got an...
  8. pndscm

    Temp CME Setup Question

    Do a search on Class of Restrictions or COR. That's what you're looking for.
  9. pndscm

    Unity Connection Voice Commands

    I believe you need to just add it to their Class of Service.
  10. pndscm

    IP phones cant receive external Calls.

    Check the CSS on the incoming Gateways. Be sure it includes the partition of the phones that can't get incoming external calls.
  11. pndscm

    uccx call center

    It could also be using UCM's time of day routing and intercepting the calls before they go to UCCX.
  12. pndscm

    Change Oubound Calling ID depending on CSS

    Create a new CSS and PT. Name the PT something like NoChallenge-PT and the CSS NoChallenge-CSS. Put the NoChallenge-PT and any other PT for local or internal calls in the NoChallenge-CSS. Copy your LD RP and change it to the NoChallenge-PT. Under the RP, Uncheck 'Use Calling Party's External...
  13. pndscm

    CUE - Broadcast pre recorded messages to overhead paging system - CUE

    Look into InformaCast by Singlewire. Great product.
  14. pndscm

    InformaCast - Trial

    We built tunnels across the MPLS and it solved our issue.
  15. pndscm

    Multiple inbound call problem

    Put a dummy number on button 1 of all the phones and then make a Broadcast Hunt Group containing all the dummy numbers with 2000 as the pilot number. You can even put a label on button one saying that it is "2000". Then all the phones should ring every time.
  16. pndscm

    ATA Analogue Fax line Divert? CME

    Do a number expansion is the easiest. Old fax number 1 Ext 111 Old and new fax number 2 Ext 222. num-exp 111 222 Now all calls to 111 go to 222.
  17. pndscm

    IP phones

    Sounds like instead of shared lines you need to put new phone extensions on the phones then put them in a Broadcast Hunt Group then add the Lgout softkey to the phones that you only want to ring at night.
  18. pndscm

    VG-224 ringdown

    You say you made a PLAR, what do you mean by that? You don't have to set the FXS port as a PLAR, CallManager with he CSS, Xlation pattern will do that for you. I can't paste the link, Google Cisco ringdown phone and look at the sample configuration. Hotdial on IP Phones with CallManager...
  19. pndscm

    InformaCast - Trial

    We have installed InformaCast several times. Sounds like a multicast issue as you asked. We had a similar issue across an MPLS WAN, text but no sound until we fixed the MPLS/Multicast issue. InformaCast is a great product. Their support is very good.
  20. pndscm

    CUCM 6.1 Consequence....

    There is a feature that came about in the first Linux versions where you actually can see the state of other phones. It uses the Subscribe Calling Search Space on the phone to 'monitor' the state of the other phones on the system. Go into Enterprise Parameters> BLF in Call Lists and set it to...

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