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  1. davidshq

    One Phone Cannot Call Some External Numbers

    Hi All, I have a strange problem. One of the phones at our organization can make some calls to external numbers but not to others. Other phones however can make the same call successfully. Here are the troubleshooting steps I've taken so far: 1. Used AFRS and set TN: 1, RT: 31, NPC...
  2. davidshq

    Setting Up Additional Auto Attendant?

    Thanks. I got it working!
  3. davidshq

    Setting Up Additional Auto Attendant?

    Is a phantom station the same as a virtual extension? Dave.
  4. davidshq

    Setting Up Additional Auto Attendant?

    I can't find anything in the documentation about setting up virtual extensions? Is there another term for these virtual extensions? Thanks, Dave
  5. davidshq

    Setting Up Additional Auto Attendant?

    We currently have a NEAX 2400 IPX PBX with a NEAXMail AD-64 voicemail system. When someone calls in they are taken to the main opening box and can interact with the auto attendant from there. I would like to add a second menu, but am unsure how to tell the PBX that this auto attendant exists and...
  6. davidshq

    Simple Definition of Simple Feature Class?

    Can someone give me a lay english, common sense definition of Service Feature Class? If I'm understanding correctly, the PBX includes a number of "service features" which one can enable on a route by route basis? Dave.
  7. davidshq

    How To: Determine the Roles of Various Routes?

    Thanks. I did that, but it still seems that there are more trunks than we have physical trunks? I believe we have two PRI's and one T-1, but its showing up that we have around twenty routes...
  8. davidshq

    How To: Determine the Roles of Various Routes?

    I used ARTD to look at the settings for all the various routes and diagram out how they are utilized...but I'm not quite clear how routes correspond to physical trunks? There are many more routes than trunks? Dave.
  9. davidshq

    Can Connect with NEC MAT but not MATWorX?

    Thanks. This is very helpful. Is there an app like MATWorX that runs with the 2400 IPX? It seems weird that a newer system would like the same GUI controls that were included with older, legacy systems? Dave
  10. davidshq

    Can Connect with NEC MAT but not MATWorX?

    I have NEC MAT R21 3.03 on a Win 2003 server and it can connect to the phone system fine. I also have MATWorX 13 on the same server, but when configured with the same IP to connect to and port (60000) the test in the config wizard turns back abnormal. Am I missing something? Thanks, Dave.
  11. davidshq

    Better Documentation / Tutorials on NEC MAT?

    Thanks grh959, the listing of which order to approach finding info. with is helpful. Dave.
  12. davidshq

    Better Documentation / Tutorials on NEC MAT?

    I have a SV7000 / NEAX 2400 IPX. I can do a lot of the basics - just looking for something to fill in the gaps and perhaps refer to if I forget. :)
  13. davidshq

    Where to find NEC MAT Commands?

    Hmmm...maybe the specific manual names will be of assistance. You probably need: - ISDN Feature Programming Manual - Office Data Specifications - System Operations and Maintenance Manual AFAIK there is no MAT-only manual - each of these manuals includes a significant number of MAT commands, but...
  14. davidshq

    Better Documentation / Tutorials on NEC MAT?

    I'm wondering if anyone is aware of some good sites / tutorials / documentation for NEC MAT that are more user friendly? I don't want to get into an argument about the quality of NEC documentation - just looking for anything better. =) Dave.
  15. davidshq

    NEC vs. Open Source?

    Just an update...I'm still looking at open source solutions, mainly sipXecs at this juncture. Our VAR also introduced us to the SpheriCall soft switch, which looks interesting... Dave.
  16. davidshq

    Where to find NEC MAT Commands?

    Search on google for something like NEAX 2400 IPX PDF. Should see some e-copies of various manuals. Unfortunately, the documentation is not written in a friendly manner...it takes quite a bit of deciphering to understand correctly. :P Dave.
  17. davidshq

    PC PRO --> 2400 MAT?

    Hi All, It was recently suggested on one of these forums that I upgrade from NEC MAT to PC Pro for management of a NEAX 2400 IPX w/SV7000 processor. I've been informed, however, that the application we have is "PC PRO" even though it isn't named that. The application is installed under IMXMAT...
  18. davidshq

    NEC vs. Open Source?

    Awesome. No chance the documentation on performing this has been posted anywhere online? ;) I've thought about phase in Asterisk for at least some stuff...
  19. davidshq

    NEC SV7000?

    Thanks!
  20. davidshq

    NEC vs. Open Source?

    Thanks phadobas, this is extremely helpful. Can I ask, did you guys do a build directly from source or use a package like Switchvox or Trixbox? Dave.

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