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  1. martylaz2

    XP Pro Backup Utility Freeze

    linney, I will keep my fingers crossed until my next backup. As you requested, here is the link to Microsoft's Help and Support article on the MSDTC log file error and how to correct it. http://support.microsoft.com/default.aspx/kb/916926 Thanks again for all your help. Marty
  2. martylaz2

    XP Pro Backup Utility Freeze

    linney, I took your advice and did a little research on Microsoft's tech support. I found helpful info about the need of a log file, so I decided to create a new log file and start logging. I then tried to do a backup and it worked!! Thank you so much for your help. I could not have...
  3. martylaz2

    XP Pro Backup Utility Freeze

    linney, I forgot to mention that I checked the Volume Shadow Copy service and it was NOT started. Also, it has a startup type of manual. This leads me to a few questions. Should Volume Shadow Copy have a startup type of manual and can/should I change it to Automatic? Should I manually start...
  4. martylaz2

    XP Pro Backup Utility Freeze

    linney, Thank you for the advice and directions. I finally had an opportunity to check the Event Viewer, Services, etc.. I found that ntbackup is hanging application every time I have tried to execute a backup since my last successful backup. Interestingly, the same sequence of events and...
  5. martylaz2

    XP Pro Backup Utility Freeze

    Thank you for the response linney. I am a relative novice when it comes to Windows XP troubleshooting. Where do I access the Event Viewer and check whether the Services are started and running?
  6. martylaz2

    XP Pro Backup Utility Freeze

    I have been using XP Pro Backup Utility to complete regular backups for several years with no problems. The other day, I started Backup and the system froze at the Starting Shadow Copy popup? Has anyone else encountered this problem or does anyone know how to fix it?

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