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  • Users: ejvl
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  1. ejvl

    Import contacts to System Manager

    Hi all, We currently have an Avaya Communication Manager and System Manager, release 10, in operation, which is all functioning well. Additionally, we have Avaya Workplace for both Windows and mobile phones active, and it's also performing well. However, I would like to import a list of...
  2. ejvl

    Ring Cut Off Act? Yes, how to disable it?

    Thanks, I cannot remove the station in System Manager or Communication Manager, object in use, please try again later. Also after a busy out station I cannot remove, same message. Look liks a bug indead. For now I make another extension for the user and try a reset system 4 after office hours...
  3. ejvl

    Ring Cut Off Act? Yes, how to disable it?

    I've tried busy station 5101 and a status, function still active. Tried another trace li trace 5101/14 when phone is not logged in but same result, function still active.
  4. ejvl

    Ring Cut Off Act? Yes, how to disable it?

    Thanks again, I've already tried the li trace 5101/14, very good function the +6 trace :-) I've tried it again but no results. I've logged 5101 in by Avaya OneX so I can also see this button and can click on it but it stays green. I realy don't know if this is the correct button. User contact...
  5. ejvl

    Ring Cut Off Act? Yes, how to disable it?

    Thanks AvayaTier3, I've programmed the ringer-off button after the problem occured and asked the user to toggle this button but without any results.
  6. ejvl

    Ring Cut Off Act? Yes, how to disable it?

    Thanks Sean655 but when the user push this button, nothing happen. I've tried it in OneX Communicator, but nothin happen when I toggle or click this button.
  7. ejvl

    Ring Cut Off Act? Yes, how to disable it?

    Hi all, System: Software Load: R017x.01.0.532. Avaya CM and 9608 H323 phones. One of the phones on a remote location has no ringer, status station says: Ring Cut Off Act? Yes The person on the remote location is a nog technican and didnt want to change something. I've no H323 phone on my...
  8. ejvl

    Avaya IPO 11 twinning, connected number in display

    Hi, We’ve an IPO 11.0 server edition with PRI. Situation (fictive numbers): Internal number A = 6000 Internal number B = 7000 this number is twinned to mobile phone 012345678, that works fine. When A6000 calls to B6000, A sees B and 7000 in the display but when B answers on his mobile phone, A...
  9. ejvl

    How to strip a + from the caller ID, SIP trunk

    Thanks @ZeroZeroOne The Signalling configuration is the trick. The adaption configuration won't work, still get the +0123456789 but doesn't matter, the signalling works. Thanks!
  10. ejvl

    How to strip a + from the caller ID, SIP trunk

    Hi, We've a CM 7.1 with Session Manager and SBC's. Our customer has about 400 locations and many stations need a caller-ID. Until now, we use the "private numbering" in Avaya, that works fine but the "private numbering" table is limited for about 500 entry's so this table is full now. The trunk...
  11. ejvl

    Incoming call, have to select the line-button instead of lift the handset

    Yes that's true, 3 call appearances.
  12. ejvl

    Incoming call, have to select the line-button instead of lift the handset

    Hi, We're using Avaya CM 7 with SIP trunks and 9608 IP Phones, H323. There is a problem with answering incoming calls. When a station receive an incoming call, station will ring, when we pickup the headset, we hear a dial tone and automatic line 2 is selected. Line 1 is still ringing. We've...
  13. ejvl

    Question on Vector steps

    You can configure a extra digit for "go to step 7" so callers can push that digit to go directly to step 7. Otherwise it is not possible, system is waiting for response digit from step 2.
  14. ejvl

    Avaya Equinox Quality of service on Android phone

    Hi, We've a working solution with Avaya Equinox within CM/SM environment, release 7. We use Samsung phones with WIFI and VoIP dialing, it works fine. There is a problem with some Point Mobile phones. When there is an incoming call (VoIP) and this phone answer the call, the volume in the first 10...
  15. ejvl

    Dial out without ARS access code

    Thanks for your response. The proxy sel rte in the “display locations” is empty, nothing configured. In the trace we can see the call is routing to trunk 1, and trunk 1 is the Session Manager in our configuration. We’ve make a test, and put there a route pattern to another trunk (PSTN) and make...
  16. ejvl

    Dial out without ARS access code

    Hi, We’ve a problem in our configuration, Avaya in VMWARE environment, Software Load: R016x.03.0.141.0 with Session manager. The ARS access code is “0”. So if we want to dial to 0612345678, we’ve to dial 00612345678. With our 9608 H323 phones, it works fine, but we’ve also some 9608 phones with...
  17. ejvl

    Hotline simultaneous ring on all phones

    No you can't use the feature button for EC500, because you won’t activate the EC500 function for the 96201, but for the 96300 (in my example) So you have to set the 96201 to console permissions, and the Ec500 enhanced code. You can configure a button with autodial function, autodial *6196201...
  18. ejvl

    Hunt group announcement

    Hi, We’ve the following configuration: A hungroup with a couple of users, on page 2 I’ve configured an announcement with a delay of 0 seconds (for test) When I do a direct call to the huntgroup extension, I can hear the announcement fine. But when there is an incoming call, to a (virtual)...
  19. ejvl

    Hotline simultaneous ring on all phones

    There is a easy solution, set the station to Send All Calls, station does not accept any call 😊 Yes it is possible, but not in a good manageable solution, only in a creative configuration. You can add 4 stations, for example 96300-96303 Put those 4 stations in a coverage answer group. Then...
  20. ejvl

    Reset admin SystemManager

    Issue solved, I don't know the admin login, only the root login from console. So I do the command: sudo passwd admin And follow the procedure.

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