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  1. J

    Personal Introduction and Design Program Question

    My name’s Jonathan, and I’m with Telecom System Solutions USA (we go by TSS USA these days — the full name’s a bit of a leftover from when we did more traditional telecom work). We’re based in Pinellas Park, FL (Tampa Bay area) and focus mainly on structured cabling. For a long time, we were a...
  2. J

    VM to email Google MX

    I have a customer that has an IP500v2 and a VM Pro running on a Windows server. They've been receiving voicemails to emails for years now through their Google MX service. Recently they updated their data network. Part of that update was to change the public facing IP of their network and...
  3. J

    Voicemail Pro on Azure hosted server

    Thanks. They are currently on 11.0.xx so I'm not expecting any issues, I just haven't deployed this way yet.
  4. J

    Voicemail Pro on Azure hosted server

    I have a client that is wanting to eliminate onsite hardware as much as possible. They want to turn up an azure server with windows server 2016 and setup a VPN to their site. Any issues moving voicemail pro to an azure server?
  5. J

    Overflow to VMPro Auto Attendant

    I have ticked the include hunt group box. The group is in collective ring (I'm assuming I should change it to sequential?)
  6. J

    Overflow to VMPro Auto Attendant

    Currently, calls go straight to the customers AA on their VMP. However, they want calls to route to single receptionist and then to an additional 2 backup receptionists if the first does not answer. If none of the 3 answer, they want calls to go to their AA that has options to route calls to...
  7. J

    Voicemails contain fast busy

    Alright, so the site does have fiber to POTs and the busy disconnect supervision absolutely helped. It took it from several bad voicemails a day to a few per week. That being said, the customer still wants it addressed. The voicemail isn't over loaded or nearly full. Initially I found that...
  8. J

    Outbound call incompatible from single phone

    Based on a foggy memory from when we ported them onto this PRI, I believe the carrier is only expecting to receive 4 digits. The trace I just posted with a successful call sending only 4 digits confirms that to me. Either way, it seems as if the system is sending the call to the carrier. What...
  9. J

    Outbound call incompatible from single phone

    ...Key Pressed 1 12:46:08 1030572164mS CMARS: FORM: BCPA - Received Number: 21 12:46:08 1030572164mS CMARS: CMARSTargetingPending ********** SysMonitor v11.0.0.1.0 build 8 [connected to 192.168.150.80 (BCPA)] ********** 12:46:08 1030572456mS CMExtnEvt: v=(null) State...
  10. J

    Outbound call incompatible from single phone

    ...11:48:27 681505804mS ISDNL3Evt: v=1 p1=1,p2=1001,p3=5,p4=0,s1= 11:48:28 681506041mS ISDNL3Evt: v=13 p1=13,p2=1001,p3=5,p4=0,s1= ********** SysMonitor v11.0.0.1.0 build 8 [connected to 192.168.150.80 (BCPA)] ********** 11:48:30 681509884mS CMARS: Case 1 - dial_delay_time: 4000...
  11. J

    Voicemail to email stops working every few days

    I set up the gmail relay. However, I was discussing the issue with the customer and they informed me that they currently are have a very unstable and slow internet connection due to some carrier fiber issues. Is that exactly the type of thing that would cause one of the emails to fail and then...
  12. J

    Voicemail to email stops working every few days

    So, basically I could just make sure they have outlook installed and gmail logged into it on a PC that has a static IP on their network. Then I just need to make sure that they leave the PC on and point the SMTP info for the voicemail to that static IP? Anything else I would need to do?
  13. J

    Voicemail to email stops working every few days

    Can you give an example of a free email relay program? and then would I point the SMTP sending to the ip of that machine?
  14. J

    Voicemail to email stops working every few days

    What I dont understand is why theres no attempts that are failed. No sending que thats filled. No error responses. It just seem like the IPO doesn't even try to send. Any ideas where I need to be looking? What could be causing this? We are in the process of getting them upgraded but that...
  15. J

    Voicemail to email stops working every few days

    ********** SysMonitor v11.0.4.5.0 build 3 [connected to 192.168.43.1 (SPYC Downtown)] ********** 780319640mS VMAIL Messaging: ProcessVMMData data=<VMM$SECT88355$D$2021/12/27 10:08$230$51$0$0$231$> 780319640mS VMAIL Messaging: ProcessVMMData: Message entry deleted: mailbox=Front Desk...
  16. J

    Voicemail to email stops working every few days

    ...PACKET: ev=41550558 v=Sending data to 47.43.26.56 on port 25 p1=0 p2=0 0000 48 45 4c 4f 20 31 30 2e 31 2e 31 39 2e 31 35 30 HELO ***.***.***.*** 0010 0d 0a .. 390045mS SMTP: Processing response for connected state...
  17. J

    Voicemail to email stops working every few days

    I have a customer with an ip500v2 on 10.0.0.4 b5. Its a control unit with a combo card, a pri card, and 2 phone 8s. There is also a dig 30 expansion. Voicemail is embedded intuity mode. There are about 60 extensions and 15 or so are office staff that need their VMs to go to email. I have...
  18. J

    Voicemails contain fast busy

    Finally circled back to this, evidently it is not that important to the customer. Disconnect supervision is enabled and their voicemail is almost completely empty, only a handful of messages. I'm going to try rebuilding the SD card to see if that does anything.
  19. J

    Voicemails contain fast busy

    I have a customer with an IPO in essential edition. They have analog lines, embedded VM, and about 10 users. When they go to retrieve messages, about half the messages are fast busy signals. Callers claim that they hear the greeting and are prompted to leave a message but when it is...
  20. J

    Voicemail Pro Outcalling R11.0.4

    Derfloh, You were right. That was the issue. The system was setup to show the calling parties DID. Voicemail Pro wasn't showing a caller ID and was getting blocked by the carrier. I just set a new ARS table to use 8N and anything dialing out with that short code shows the main number now...

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